Toscha Ferguson
Knoxville,TN
Summary
Detailed-oriented Accounts Payable Supervisor with expertise in workflow management, policy enforcement, and quality assurance. Proven track record in enhancing efficiency through process improvements and comprehensive monthly audits.
Overview
36
36
years of professional experience
Work History
Accounts Payable Supervisor
21st Mortgage Corporation
Knoxville, TN
03.1998 - Current
- Supervised daily accounts payable operations, ensuring timely and accurate processing of invoices.
- Implemented process improvements to enhance efficiency in invoice reconciliation and payment workflows.
- Trained and mentored staff on best practices for accounts payable procedures and compliance standards.
- Collaborated with cross-functional teams to resolve payment issues.
- Managed vendor relationships adding the to our ap software based on IRS regulations and compliance.
- Oversaw audits for accounts payable processes, ensuring adherence to internal controls and regulatory requirements.
- Led initiatives for system upgrades, enhancing automation in invoice processing and approval workflows.
- Current job description in detail attached.
Administrative Assistant
Champion Financial Services
Knoxville, TN
05.1997 - 02.1998
- Management of office and all operations within.
- Supervisor of two team members who processed the accounts payable and accounts receivable daily items.
- Evaluation of credit bureaus from approval of automobile loans.
- Record keeping of company logs and data entry input to office files.
Customer Service Coordinator
Mercury Finance
Knoxville, TN
07.1996 - 05.1997
- Coordinated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processing of auto loan application to include credit bureau investigations and debt ratios calculations.
- Payment collection of all accounts including any with delinquency
- Book auto loans and cut any checks needed to finalize all loan documents
Administrative Assistant
First Merchants Acceptance Corporation
Knoxville, TN
06.1995 - 07.1996
- Investigation and verification of credit bureau for approval of auto loans
- processing of auto payments from customers
- clerical duties to include filing, asset accountability, answering & handling phones, and any other customer service issues.
Senior Bank Teller
First Tennessee Bank
Knoxville, TN
06.1992 - 06.1995
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Mentored junior tellers, providing training on customer service best practices and operational procedures.
- Streamlined cash handling processes, reducing discrepancies and improving overall efficiency in transactions.
- Resolved complex customer inquiries, enhancing satisfaction through effective problem-solving and communication skills.
- Worked with a team of other branch senior tellers to develop ideas for banking improvements.
Cashier/Sales Clerk
Target
Knoxville, TN
06.1990 - 06.1992
- Maintained accurate cash drawer and balanced registers at shift end.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service excellence.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Halls High School
Halls Crossroads, TNBachelor of Arts - Major-Psychology/Minor-Business Administration
University of Tennessee
Knoxville, TN05.1997
Skills
- Payment scheduling
- Training and mentoring
- Management
- Team building
- Workflow management
- Policy enforcement
- Quality assurance management
- Dispute resolution
- Proficient in Supportnet
- Interdepartmental collaboration
- Expense tracking
- General ledger entries
Timeline
Accounts Payable Supervisor
21st Mortgage Corporation
03.1998 - Current
Administrative Assistant
Champion Financial Services
05.1997 - 02.1998
Customer Service Coordinator
Mercury Finance
07.1996 - 05.1997
Administrative Assistant
First Merchants Acceptance Corporation
06.1995 - 07.1996
Senior Bank Teller
First Tennessee Bank
06.1992 - 06.1995
Cashier/Sales Clerk
Target
06.1990 - 06.1992
High School Diploma -
Halls High School
Bachelor of Arts - Major-Psychology/Minor-Business Administration
University of Tennessee