Toschia Moffett
Columbia ,SC
Summary
Results-driven Sales professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
30
30
years of professional experience
Work History
Social Action Director (Volunteer Position)
Columbia District AME Church
Columbia , SC
03.2016 - Current
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Educated families and community members about domestic violence and impact on children.
- Worked with senior case managers to coordinate team development activities and trainings.
- Assist with researching grants and grant writing tasks.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Freelance Content Writer
Prosperity Publications, LLC
San Antonio , TX
01.2016 - Current
- Strengthened content by thoroughly editing and proofreading content [Number] times prior to submission.
- Proofread and edited [Type] posts to prepare for publication.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Ghostwrote articles for different clients and agencies in [Type] and [Type] industries, incorporating relevant SEO terms and interlinking.
- Coordinated with marketing and design teams to illustrate articles and develop graphics.
Marketing Coordinator (Contract)
Divine Literary Publishing
San Antonio , TX
02.2008 - 03.2013
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Music Director (contractor)
PWOC (Military Wive's Organization)
Fort Gordon , GA
02.2008 - 05.2011
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Handled requests for specific musical selections.
- Selected and arranged music for [Number] holiday performances and special events.
- Studied scores to learn music in detail and develop interpretations.
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
Sales Executive
Dell Corporation
Round Rock , TX
11.1998 - 06.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceptional computer skills
- Liaised between clients and support team to quickly resolve issues.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Developed and led sales training initiatives for employees and teams across organization.
Call Center Customer Service Specialist
GTE
Lexington , KY
08.1994 - 02.1996
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
English, Political Science
Coker College
Hartsville, SC05.1994
Skills
- Assistance Program Knowledge
- Effective Customer Communication
- Grant Writing
- Research
- Inside and Outside Sales
- Needs Understanding
- Consultative Sales Strategies
- New Business Opportunities
- Persuasive Techniques
- Continuous Improvement Strategies
- Post-Sales Support
- Sales Representation
- B2B Sales
- Closing Sales
- Acquiring New Customers
- Consulting with Customers
- Prospecting and Cold Calling
- Persuasive Negotiations
- Upselling Techniques
Singing, writing, editing, stay at home mom, military spouse
I am an author who has received several accolades and awards as well as an editor and publisher. In addition, I am a singer, musician as well. I have had several volunteer opportunities in which I have helped people. However, as my children have begun college as a sales professional at heart. I want to reenter the sales field again as my husband is finally retiring from the military.
Timeline
Social Action Director (Volunteer Position)
Columbia District AME Church
03.2016 - Current
Freelance Content Writer
Prosperity Publications, LLC
01.2016 - Current
Marketing Coordinator (Contract)
Divine Literary Publishing
02.2008 - 03.2013
Music Director (contractor)
PWOC (Military Wive's Organization)
02.2008 - 05.2011
Sales Executive
Dell Corporation
11.1998 - 06.2005
Call Center Customer Service Specialist
GTE
08.1994 - 02.1996
English, Political Science
Coker College
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