Tosha Chambers
North Lauderdale,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Life Insurance Agent
Primerica PFS Investments
03.2017 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Patient Coordinator
Express Scripts
01.2023 - 02.2025
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained confidentiality of patient data and condition to safeguard health information.
Supervisor
Hotwire Communications
08.2013 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Claims Manager
Broadspire
01.2003 - 07.2005
- Documented information gathered in field and uploaded data to company database for efficient processing using Software.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Researched claims and incident information to deliver solutions and resolve problems.
Manager
Xfinity Comcast
01.2003 - 07.2005
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor - Criminal Social Justice
Florida Atlantic University
Boca Raton, FLAssociate Of Arts - Sociology
Ashford University
Clinton, IA05.2015
Skills
Conflict Mitigation
Risk Assessment
Public Speaking
Customer Engagement & Support
Budget Management
Adaptability
Microsoft Software
Innovative Solutions
Timeline
Patient Coordinator
Express Scripts
01.2023 - 02.2025
Life Insurance Agent
Primerica PFS Investments
03.2017 - Current
Supervisor
Hotwire Communications
08.2013 - 03.2017
Claims Manager
Broadspire
01.2003 - 07.2005
Manager
Xfinity Comcast
01.2003 - 07.2005
Bachelor - Criminal Social Justice
Florida Atlantic University
Associate Of Arts - Sociology
Ashford University
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