Tosha Marks

Operational Oversight

• Assist the General Manager in overseeing the day-to-day operations of the railroad, ensuring it runs efficiently, safely, and on time.
• Monitor train schedules, staffing, and equipment maintenance to ensure all operational aspects are running smoothly.
• Help manage the logistics of train movements, including ensuring compliance with all safety regulations and operational protocols.

Staff Supervision and Management

• Supervise railroad employees across various departments, including train crews, station staff, maintenance personnel, and customer service teams.
• Assist in hiring, training, and mentoring staff to ensure high performance and adherence to company policies and safety standards.
• Conduct regular staff meetings and provide feedback to improve employee performance and morale.
• Ensure that all employees are properly trained and certified to perform their job functions, especially regarding safety and operational procedures.

Safety and Compliance

• Ensure that the railroad adheres to all safety regulations, industry standards, and state/federal compliance guidelines
• Coordinate safety audits, inspections, and training programs for staff to minimize risk and ensure safe operations
• Assist in developing and implementing safety programs and emergency response protocols.
• Respond to any incidents or accidents that may occur on the railroad and ensure proper reporting and follow-up actions

Customer Service and Public Relations

• Assist in managing customer service functions, ensuring that passengers and other stakeholders receive excellent service and that concerns are addressed promptly.
• Oversee station operations, ticket sales, and guest services to ensure a positive customer experience.
• Assist in the development and implementation of marketing and promotional campaigns to increase ridership and brand awareness.
• Engage with local communities and stakeholders to enhance the railroad's reputation and community relations.

Financial and Budget Management

• Help prepare and manage budgets, ensuring that the railroad operates within financial constraints.
• Monitor operational expenses and identify cost-saving opportunities without compromising service or safety.
• Track revenue streams and work with the management team to increase profitability, such as through fare adjustments, special events, or new services.

Maintenance and Equipment Management

• Assist in overseeing the maintenance and repair of trains, tracks, stations, and other infrastructure to ensure the railroad remains in good working condition.
• Coordinate with maintenance teams to schedule routine inspections and repairs to avoid disruptions in service.
• Ensure that equipment, including locomotives and rolling stock, is regularly serviced and meets regulatory requirements.

Event Planning and Special Services

• Coordinate special events, such as themed train rides, holiday events, and group bookings, to boost ridership and customer engagement.
• Work with local businesses, tourism organizations, and other partners to create new services or packages that attract visitors to the railroad.
• Ensure that any special services or events are planned and executed smoothly, with appropriate staffing and operational coordination.

Reporting and Administrative Duties

• Assist the General Manager with reporting on performance metrics, financial outcomes, and customer satisfaction levels.
• Prepare and review reports related to operational performance, safety audits, and compliance.
• Support administrative tasks, such as preparing meeting agendas, taking notes, and managing correspondence.

Strategic Planning and Improvement

• Collaborate with the General Manager to assess current operations and recommend improvements to increase efficiency, safety, and customer satisfaction.
• Support long-term planning efforts, including expansion initiatives, upgrading infrastructure, or introducing new services.
• Stay informed of industry trends and innovations in rail travel to help keep the Texas State Railroad competitive and innovative.

Coordination with External Partners

• Work with government agencies, suppliers, and contractors to ensure smooth operational support and procurement.
• Coordinate with other transportation providers, local tourism boards, or city governments to align with regional transportation initiatives and promote the railroad.

Open and close registers, and conduct monthly inventory. Responsible for ordering and stocking two gift shops. Providing customer service. Hospitality and seasonal management expertise.

Managed, scheduled, and coordinated all Police Department communications personnel. Responsible for evaluations, training, hiring selection, equipment, software upgrades, established policies and procedures, and prepared reports.

• Emergency Notifications: Collaborated with the Fire Department and local Emergency Management on any potential Outdoor Warning Siren activations. Maintain the volunteer database for RACEES, CERT volunteers, and clergy personnel for call-out as needed.
• Operational Planning: Composed, reviewed, and revised department and administrative policies, as well as Continuity of Operations Plans, to ensure compliance with local, state, and federal regulations.
  Maintain the existing Emergency Operations Plan, and ensure it is maintained and followed.
• Project Management: Led project initiatives in all aspects of equipment installations and upgrades.
• Coaching & Facilitation: Managed and evaluated the performance of communications personnel under my charge. Provided direction and training as needed.
• Community Outreach: Coordinate and assist with public outreach and awareness programs, such as Smart911, COP, and Police Explorer programs. Updated the department's Twitter and Facebook pages as required.

Dispatch appropriate units to emergency and non-emergency calls upon assessment of circumstances, acquiring information.

Maintained communication with first responders in the field via hand-held radios and/or computer systems.

Trained new hire personnel in 9-1-1, call-taking, and dispatch procedures.

Regularly performed as acting supervisor on duty in the absence of a supervisor, as well as performing all supervisor duties.