Toshay Mason
Louisville,KY
Summary
Dependable professional with extensive experience in customer service, administrative support, retail, and manufacturing. Demonstrated ability to manage multiple clients while quickly learning new processes. Strong problem-solving and organizational skills contribute to effective management and operational efficiency. Committed to ongoing professional development and skill enhancement.
Overview
9
9
years of professional experience
Work History
Independent Delivery Contractor
DoorDash
Louisville, Kentucky
07.2020 - Current
- Managed time-sensitive customer assignments, ensuring reliable and professional service delivery.
- Communicate with customers regarding order updates, delivery concerns, and service needs.
- Handled daily workload independently, organizing tasks for efficiency., priorities, navigation, and scheduling.
- Using mobile applications and digital systems to manage assignments and complete orders accurately.
Independent Contractor
Instacart
Louisville, Kentucky
12.2020 - 02.2025
- Delivered groceries to customers in a timely and efficient manner.
- Communicated with customers to confirm order details and address concerns.
- Managed multiple responsibilities while maintaining attention to detail and customer satisfaction.
- Used digital systems and mobile technology to process and complete customer orders.
Assembly Line Worker
GE Appliances, A Haier
Louisville, Kentucky
02.2019 - 07.2020
- Assembled components using hand tools and automated machinery.
- Inspected finished products for quality and compliance with standards.
- Trained new employees on assembly techniques and safety practices.
- Monitored inventory levels and reported shortages to supervisors.
- Ensured work areas were kept clean and organized at all times.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Contributed to Door Line team by rotating through various assembly positions to support workflow. Rotated multiple jobs in the department periodically throughout the entire shift.
Sales Associate
Meijer
Louisville, Kentucky
03.2017 - 02.2018
- Executed cashier duties, ensuring accurate payment processing and providing excellent customer service.
- Operated cash register, efficiently processing customer transactions to enhance checkout experience.
- Maintained organized and visually appealing sales floor displays to attract customer attention.
- Resolved customer complaints and provided effective solutions.
- Trained new associates on company policies and procedures.
Education
High School Diploma -
Jefferson County High School
Louisville, KY07-2014
Skills
- Order Processing
- Customer Communication
- Customer Service
- Logistics Management
- Route Optimization
- Customer Onboarding
- Mobile & Digital Systems
- Data Entry
- Attention to Detail
- Time Management
- Independent Work
- Adaptability
- Problem Solving
- Team Collaboration
- Inventory Management
- Administrative Support
Accomplishments
- March of Dimes "March of Babies" Certificate
- Certificate of Achievement "Kid Witness News Team"
- The Reel School KY PSA 2006 Video Contest
- CC. Cinco Fashion Show "2008 Modeling Event"
- "Song of the Year" Nominee at Kentucky Urban Entertainment Awards
Timeline
Independent Contractor
Instacart
12.2020 - 02.2025
Independent Delivery Contractor
DoorDash
07.2020 - Current
Assembly Line Worker
GE Appliances, A Haier
02.2019 - 07.2020
Sales Associate
Meijer
03.2017 - 02.2018
High School Diploma -
Jefferson County High School