Tosheka McDaniel
Richmond Hill,GA
Summary
Ambitious Proficiency Coach with a strong background in analyzing client needs and providing tailored solutions. Proven ability to meet performance metrics while fostering a collaborative team environment to achieve company objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Proficiency Coach
Firstsource Solutions
Colorado Springs, Colorado
04.2024 - Current
- Coaching agents how to analyze the client's needs and their financial situation.
- Provide feedback to agents and supervisors regarding accounts
- Contact customers to analyze their needs, discuss payment arrangements, and offer alternative payment solutions.
- Analyze the customer’s financial situation and offer the best payment solution to meet the customer’s needs and bank objectives.
- Adhere to compliance regulations and security policies.
- Comply with Federal and State laws.
- Perform consistently to meet performance metrics.
Stay at Home Mom
Self-Employed
Colorado Springs, CO
08.2011 - 03.2024
- Educated three children in specific parts of coursework, improving their academic performance.
- Maintained a clean and safe environment.
- Able to multitask multiple projects simultaneously, resulting in a smooth operation.
- Work well without supervision.
- Quick learner and excellent time management skills.
- Work well with others.
- Possess reliable transportation.
Education
Associate of Arts - General Studies
Pikes Peak State College
Colorado Springs, CO12-2022
Skills
- Team leadership
- Effective communication
- Time management
- Financial analysis
- Customer service and collections
- Marketing and sales
- Multitasking efficiency
- Computer literacy
- Data entry
- Dependability
Certification
- Certified Phlebotomy Technician (CPT), National Healthcare Certification Organization (NHCO) - 2023
- Phlebotomy Technician, Phlebotomy Training Specialists, Colorado State 2023
Timeline
Proficiency Coach
Firstsource Solutions
04.2024 - Current
Stay at Home Mom
Self-Employed
08.2011 - 03.2024
Associate of Arts - General Studies
Pikes Peak State College