Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TOSHEY BANISTER

MEMPHIS,TN

Summary

Dynamic and results-driven professional with extensive experience at Federal Express, excelling in team leadership and ground support services. Proven ability to enhance operational efficiency through effective load planning and problem-solving. Recognized for fostering a collaborative team environment while ensuring safety and compliance in freight handling and aircraft operations.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Ramp Agent

Federal Express
07.2001 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of lives and freight
  • Maintained clean ramps, preventing trip hazards or FOD from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded freight and assisted crew and jump seaters by verifying their badges for security on daily flights.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Coordinated self Load Team activities to complete objectives on schedule.
  • Assisted in reducing turnaround times by efficiently managing the loading of freight
  • Completed freight manifests and flight paperwork for proper freight tracking.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Team Leader

Federal Express
07.2001 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Oversaw bulk and CTV trucks routes loading and paper work

Education

Associate of Science - Science/Music

Shelby Community College
Memphis, TN

Skills

  • Problem-solving
  • Aircraft tug operation
  • Team leadership
  • Load planning
  • Vehicle operation
  • Ground support services
  • Freight handling
  • Security awareness
  • Weight/balance loading
  • Ground support equipment operation
  • Live cargo handling

Certification

  • DG Agent - 3 yrs
  • Forklift Operator - 5 yrs

Timeline

Ramp Agent

Federal Express
07.2001 - Current

Team Leader

Federal Express
07.2001 - Current

Associate of Science - Science/Music

Shelby Community College

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