Toshia Dunn
PENSACOLA,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Motorola Solutions. Expert in efficient cleaning techniques and customer service, I excel in fast-paced environments, ensuring quality and safety. Skilled in multitasking and communication, I consistently exceed performance goals by leveraging critical thinking and a strong work ethic.
Overview
18
18
years of professional experience
Work History
Cleaner
Self Employed Services
10.2018 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Cashier
Dollar General
06.2010 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Call Center Representative
Motorola Solutions
12.2006 - 06.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
GED -
Prattville Education Center
Prattville, AL05.2007
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Efficient Cleaning Techniques
- Restroom Sanitation
- Interior and exterior cleaning
- Quality Assurance
- Laundry
- Waste disposal methods
- Health and Safety Regulations
- Professional Appearance
- Laundry services
- Floor care expertise
- Strong Work Ethic
- Multitasking
- Organizational Skills
- Team Collaboration
- Teamwork and Collaboration
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Physical Stamina
- Active Listening
- Basic Mathematics
- Restroom Servicing
- Quality Control
- Critical Thinking
Timeline
Cleaner
Self Employed Services
10.2018 - Current
Cashier
Dollar General
06.2010 - 10.2017
Call Center Representative
Motorola Solutions
12.2006 - 06.2009
GED -
Prattville Education Center
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