Summary
Overview
Work History
Education
Skills
Timeline
Summary of Qualifications
Generic

Toshia Little

Baltimore,MD

Summary

Admissions and Registration Coordinator III with extensive experience in optimizing registration processes and ensuring precise data management. Expertise in streamlining procedures as resulted in significant improvements in operational efficiency and participant satisfaction.

Proven ability to handle high-volume workloads while maintaining meticulous attention to detail and effective communication skills.

Overview

10
10
years of professional experience

Work History

Admissions and Registration Coordinator III

Johns Hopkins Hospital
08.2024 - Current
  • Coordinating the registration process for patients, ensuring timely and efficient service.
  • Provide a positive and professional experience for patients, addressing their questions and concerns during bedside interviews.
  • Maintain accurate and complete patient records, including demographic and insurance information.
  • Verifying insurance coverage and obtaining necessary authorizations for services.
  • Working with healthcare providers and other teams to ensure smooth admissions.
  • Participating in training and development to stay updated on policies and procedures.
  • : Ensuring all processes and record-keeping adhere to relevant policies and regulations, such as HIPAA.

Decedent Affairs

Johns Hopkins Hospital
08.2024 - Current
  • Completing necessary paperwork related to death certificates, autopsy consents, and other legal documents.
  • Liaising with families, funeral homes, medical examiners, and hospital staff to facilitate arrangements and ensure smooth transitions.
  • Providing compassionate support and guidance to grieving families throughout the process.
  • Ensuring adherence to all relevant regulations and procedures related to patient deaths.
  • Coordinating the release and transport of deceased patients, managing morgue admissions and removals, and overseeing autopsy and funeral arrangements.
  • Managed time efficiently in order to complete all tasks within deadlines.

Administrative Office Assistant

Calvert Medical Group
03.2022 - 01.2024
  • Greet and assist patients, providing excellent customer service and addressing their inquiries and concerns.
  • Schedule patient appointments, ensuring optimal utilization of healthcare providers' time and efficient patient flow.
  • Collaborate with medical staff to manage patient records, ensuring accuracy and compliance with privacy regulations.
  • Handle billing inquiries, process payments, and assist with insurance-related matters.

Medical Insurance Verification Specialist

Total Health Care
10.2015 - 03.2022
  • Coordinated with healthcare providers and insurance companies to verify patients' insurance coverage and benefits.
  • Utilized various electronic databases and tools to accurately process insurance claims and pre-authorizations.
  • Addressed and resolved insurance-related issues, minimizing claim denials and delays in reimbursement.
  • Collaborated with the billing department to ensure proper coding and documentation for insurance claims.

Education

Career - Medical Assistant

All State
Baltimore, MD
01.2011

Certified Nursing Assistant -

Sojourner Douglass College
Baltimore
01.2005

High School Diploma -

Fredrick Douglas High School
Baltimore, MD
01.1990

Skills

  • Interpersonal skills
  • Critical Thinker
  • Communication ( Written & Verbal)
  • Time Management
  • Analytical & Critical Thinker
  • Effective time management
  • Detail-oriented data management
  • Exceptional organization

Timeline

Admissions and Registration Coordinator III

Johns Hopkins Hospital
08.2024 - Current

Decedent Affairs

Johns Hopkins Hospital
08.2024 - Current

Administrative Office Assistant

Calvert Medical Group
03.2022 - 01.2024

Medical Insurance Verification Specialist

Total Health Care
10.2015 - 03.2022

Career - Medical Assistant

All State

Certified Nursing Assistant -

Sojourner Douglass College

High School Diploma -

Fredrick Douglas High School

Summary of Qualifications

  • Extensive experience in front desk operations, including patient registration, appointment scheduling, and handling inquiries.
  • Proficient in medical insurance verification procedures, including verifying coverage, determining patient benefits, and submitting claims.
  • Strong knowledge of medical billing and coding, ensuring compliance with insurance requirements and industry standards.
  • Exceptional communication and interpersonal skills, facilitating effective interactions with patients, medical staff, and insurance providers.
  • Proven ability to multitask and prioritize responsibilities, maintaining a high level of organization in a remote work environment.
  • Tech-savvy and proficient in various healthcare software systems and remote communication tools.



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