Toshia Moss
TikTok
Nashville,TN
9
years of professional experience
Experienced Trust & Safety professional with several years of content moderation experience supporting TikTok, specializing in reviewing high-priority content, applying complex policy guidelines, and making accurate, time-sensitive decisions in a fast-paced environment. Skilled in customer service, resolving user concerns with professionalism, empathy, and clear communication while maintaining high quality standards. Additional background in professional photo retouching, with expertise in digital image editing, attention to detail, and visual quality control. Recognized for strong analytical thinking, adaptability, confidentiality, and the ability to manage sensitive information while consistently meeting productivity and performance goals.
Work History
Critical Emergency Moderator
4 Years 6 Months- Reviewed and assessed high-priority content on emergencies, self-harm, violence, exploitation, and sensitive policy areas, ensuring compliance with platform guidelines.
- Made accurate, time-sensitive moderation decisions on critical safety cases while maintaining high quality and consistency standards.
- Notified specialized internal teams of urgent incidents for further investigation.
- Escalated urgent incidents to specialized internal teams when immediate action or further investigation was required.
- Maintained strict confidentiality while handling sensitive and potentially graphic content.
- Collaborated with cross-functional teams to support policy enforcement and improve moderation processes.
- Achieved productivity, quality, and customer satisfaction targets in a fast-paced, high-volume environment.
- Collaborated with cross-functional teams to enforce policies and enhance moderation processes, contributing to a safer platform environment.
- Provided customer support through an on-call chatbot system, responding to user inquiries, troubleshooting account concerns, and delivering accurate information in accordance with company policies.
- Exercised strong judgment and attention to detail while managing emotionally challenging content and customer interactions, maintaining high standards of service.
Assistant Manager Car-Mart
2 Years 1 Month- Supervised and supported sales staff, providing coaching, training, and performance feedback.
- Helped customers select vehicles by identifying their needs and explaining financing and purchasing options.
- Managed customer inquiries, resolved complaints, and ensured a positive buying experience.
- Tracked sales performance, prepared reports, and helped implement strategies to achieve dealership goals.
- Coordinated vehicle inventory and monitored stock levels to ensure availability for customer needs.
- Oversaw vehicle merchandising, pricing updates, and lot organization to maximize sales opportunities.
- Opened and closed the dealership, handled cash management, and completed end-of-day reconciliation as needed.
- Processed sales documentation, purchase agreements, titles, and other dealership paperwork while ensuring compliance with company policies and state regulations.
- Tracked sales performance and prepared reports to identify trends and support strategy implementation for dealership goals.
- Assisted with hiring, onboarding, and scheduling employees.
- Maintained customer relationships through follow-up communication to drive repeat business and referrals.
- Managed dealership operations by opening and closing the facility, overseeing cash management, and finalizing end-of-day reconciliation.
Digital Imaging Retoucher
1 Year 5 Months- Worked with clients such as Victoria's Secret, National Geographic, and The Washington Post
- Retouched and enhanced digital images using Adobe Photoshop, Lightroom, and other photo editing software.
- Corrected color, exposure, white balance, and lighting to ensure high-quality, consistent images that meet client standards.
- Removed blemishes, distractions, backgrounds, and unwanted objects while maintaining a natural appearance.
- Performed skin retouching, product enhancement, and image compositing based on client or brand standards.
- Maintained color accuracy and image quality throughout the editing process.
- Managed multiple projects simultaneously, consistently delivering high-quality results within strict deadlines.
- Collaborated with photographers, designers, and clients to create cohesive visual styles that align with brand identity.
- Conducted quality control reviews to ensure images met technical specifications and brand guidelines.
- Adapted editing techniques to suit a variety of photography styles, including portraits, products, events, and commercial imagery.
Education
Bachelor of Arts - Digital Imaging
Skills
Content Moderation
Trust & Safety Operations
Policy enforcement
Risk Assessment
Critical Decision-Making
Incident Response
Quality Assurance
Case Management
Customer support
Attention to Detail
Problem Solving
Time Management
Crisis Prioritization
Conflict Resolution
Timeline
Critical Emergency Moderator
TikTok
02.2022 - 08.2026Read More
Assistant Manager Car-Mart
America's Car-Mart
01.2020 - 02.2022Read More
Digital Imaging Retoucher
LSC Communications
11.2017 - 04.2019Read More
The Art Institute of Tennessee-Nashville
Bachelor of Arts from Digital Imaging
Read More