Toshia Posey

• Established successful procedures for day-to-day operations and long-term planning.
• Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
• Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
• Analyzed reports to identify areas of improvement and implement corrective action.
• Managed 4-5 workers when performing duties in line with local and national building codes in construction.

• Buyer/Seller Agent
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
• Managed approximately 20 incoming calls, and emails per day from potential homebuyers.

DMPG OBGYN

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Supervised the clinical staff and front office administration to provide quality service to approximately 20 patients daily.

• New/Resale Homes
• Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Negotiated, facilitated, and managed real estate transactions.
• Managed and overseen 5-10 phone calls, emails, and showings per week from potential homebuyers.