Toshianna Gorens

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Pharmacy Operations Manager: (Aug 2020-Jun 2024)

• Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
• Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
• Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
• Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
• Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
• Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Assistant Store Manager: (Jun 2017-Aug 2020)

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
• Raised property accuracy and accountability by creating new automated tracking method.

SLF-Shift Leader: (Oct 2014- Jun 2017)

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Created and managed project plans, timelines and budgets.

Head Photo Specialist: (Aug 2006- October 2014) ILLINIOS

• Performed opening and closing procedures to keep operations running smoothly.
• Accepted and completed in-person and online orders for photographs and photo merchandise.
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
• Increased store revenue through upselling additional products and services to customers during consultations.
• Led staff meetings to discuss performance metrics, identify areas for improvement, and share best practices among team members.
• Took photos from different angles and perspectives to capture perfect images.
• Utilized Microsoft Word to perform photo editing, retouching and restoration.
• Displayed originality while utilizing Adobe Photoshop to help customers create unique photo products.