TOSHIBA LEWIS
Houston
Summary
Experienced customer service, call center, store manager and operations professional with more than 15 years of experience in leadership, employee training, customer service, and management. Skilled in healthcare access management, call center supervision, retail operations, team development, and problem resolution.
Diligent Desired Position with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Proven track record of resolving issues promptly and professionally, contributing to team success. Demonstrated expertise in communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Access Management / Call Center Agent
ATI Physical Therapy
Houston, TX
06.2023 - Current
- Schedule and coordinate patient appointments while providing professional customer service.
- Verify patient and insurance information and communicate with clinics to support efficient patient access.
- Handle high-volume calls while maintaining accuracy, productivity, and service standards.
- Assist patients with questions and concerns and help resolve issues appropriately.
Call Center Supervisor
AMBA Research
Austin, TX
07.2019 - 06.2023
- Supervised and coached call center representatives to support productivity and service goals.
- Trained new employees on procedures, customer service expectations, and daily operations.
- Monitored performance and quality standards and provided feedback for improvement.
- Handled escalated customer concerns and supported effective problem resolution.
Store Manager / Area Trainer
Craddock Oil / Exxon
McComb, MS
10.2009 - 07.2019
- Managed daily store operations, staffing, scheduling, inventory, cash handling, and customer service.
- Recruited, trained, coached, and developed employees and store management staff.
- Served as an Area Trainer, helping employees and managers learn company procedures and operational standards.
- Maintained compliance with company policies, safety requirements, and operational expectations.
Education
Certification - undefined
Ogle School
01-2025
Business Management -
Southwest Community College
Summit, MS01-2002
Retail Management Certification - Retail Management
Ms Job Corps
Crystal Springs, MS01-1997
High School Diploma - undefined
Gibson High School
01-1995
Skills
- Call Center Operations
- Customer Service
- Store Manager
- Team Leadership
- Employee Training
- Healthcare Scheduling
- Patient Support
- Conflict Resolution
- Operations Management
- Performance Monitoring
- Microsoft Office
- Data Entry
Timeline
Access Management / Call Center Agent
ATI Physical Therapy
06.2023 - Current
Call Center Supervisor
AMBA Research
07.2019 - 06.2023
Store Manager / Area Trainer
Craddock Oil / Exxon
10.2009 - 07.2019
Certification - undefined
Ogle School
High School Diploma - undefined
Gibson High School
Business Management -
Southwest Community College
Retail Management Certification - Retail Management
Ms Job Corps