Toshka Tia Green
Cape Town,Western Cape
Summary
Motivated and service-oriented professional with 2 years of experience in customer service and 6 months of hands-on experience supporting travel operations and flight attendant teams. Skilled in handling high-volume inquiries, resolving customer issues efficiently, and ensuring seamless coordination within fast-paced environments. Strong communicator with a positive attitude, a keen eye for detail, and a proven ability to adapt quickly to new systems and procedures
Overview
3
3
years of professional experience
Work History
Travel Associate(United Airlines)
IGT Solutions
Cape Town South Africa
02.2025 - Current
- Provide 24/7 support to flight attendants across all domestic and international bases.
- Act as liaison between inflight management, crew scheduling, and dispatch for crew-related matters.
- Assist in reporting, documentation, and follow-up for inflight incidents or irregularities.
- Educate crew on latest procedures, safety policies, and scheduling tools.
- Serve as first point of contact for flight attendants needing administrative assistance.
- Maintain and update crew databases, compliance documentation, and schedule adjustments.
- Coordinate hotel bookings, transportation, and travel logistics during irregular operations (IROPs).
- Track flight attendant sick calls, attendance, and leave requests, ensuring accurate documentation.
- Prepare reports for inflight managers related to incidents, and scheduling.
- Liaise with crew scheduling, HR, training, inflight leadership, medical teams and scheduling teams to ensure smooth daily operations.
- Coordinate crew participation in initial, recurrent, and re-qualification training sessions.
- Maintain up-to-date training records in accordance with FAA/CAA regulations.
- Serve as point of contact for non-flying flight attendants needing guidance with medical, administrative, or compliance issues.
- Track and report leave status, training completion, and return-to-work requirements to base and inflight leadership.
- Aware of union agreements and rest/duty rules
- Empathy and emotional intelligence when supporting fatigued or stressed flight attendants
- Ensuring travel aligns with contractual and regulatory guidelines
- Manual trip trade and swap processing
- Time-sensitive decision-making under pressure
Customer service representative (Verizon)
TELEPERFORMANCE
Cape Town , Western Cape
05.2024 - 01.2025
- Assisted customers with their questions regarding their bills, cellphone and connected devices services, technical issues and handling credits.
- Assisted customers with placing orders for more devices, helped with adding and removing features offered.
- Assisted customers with understanding their products they were signing for and also made them understand the consequences of breaking their contract.
- Assisted new employees with training and understanding the product. Relaying information to customers and showing empathy while doing so. Making sure all the questions and concerns of the customer is understood and resolved so that their metrics aren’t affected by the call.
- (6 months)
Customer Service Representative (AT&T)
IGNITION GROUP
01.2023 - 01.2024
- Assisted customers by answering their questions regarding their bills, phone services and technical issues.
- I was also familiarized with customers complaints and managing them.
- Assisted customers with understanding their products they were signing for and also made them understand the consequences of breaking their contract.
- Third Party Verification (AT&T) (6 months)
Education
High School Diploma -
Strandfontein High School
Strandfontein, Cape Town 01.2022
Skills
- Adaptability
- Critical Thinking
- Decision making
- Attention to detail
- Conflict resolution
- Emotional intelligence, Empathy and Friendliness
- Excellent communication skills
References
References available upon request.
Timeline
Travel Associate(United Airlines)
IGT Solutions
02.2025 - Current
Customer service representative (Verizon)
TELEPERFORMANCE
05.2024 - 01.2025
Customer Service Representative (AT&T)
IGNITION GROUP
01.2023 - 01.2024
High School Diploma -
Strandfontein High School