Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tosin Abikoye

Houston,TX

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Schlumberger
06.2019 - Current
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Developed customized software solutions for improved business processes and increased productivity.
  • Secured sensitive data by establishing robust cybersecurity measures and protocols.
  • Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
  • Trained employees on new technologies, increasing competency levels across organization.
  • Tested new software and hardware prior to deployment.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Delivered onsite technical support for 45 employees.

System Administrator

Baker Hughes, A GE Company
10.2016 - 06.2019
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
  • Devised scripts and automation tools to improve system efficiency.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Completed reports detailing network and systems performance and downtime issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Evaluated emerging technologies for relevance within organization's infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.

Education

Associate of Science - Computer Science

Odessa College
Odessa, TX
12.2024

Associate of Arts - Business Administration

The Polytechnic Ibadan
Ibadan, NIGERIA
11.2008

Skills

  • Web Accessibility
  • Microsoft Windows and Office
  • Technical issue analysis
  • Software Development
  • Incident Management
  • MySQL
  • System Administration
  • Systems Analysis
  • Troubleshooting Network Issues
  • System optimization
  • Quality Assurance Testing
  • Virtualization Technologies
  • Mobile Application Development

Certification


  • Cyber Security CC - 2024
  • Google IT Support specialist - 2023
  • Lean Six Sigma Black belt - 2022
  • Professional Scrum Master PSM1 -2022

Timeline

IT Support Specialist

Schlumberger
06.2019 - Current

System Administrator

Baker Hughes, A GE Company
10.2016 - 06.2019

Associate of Science - Computer Science

Odessa College

Associate of Arts - Business Administration

The Polytechnic Ibadan

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Tosin Abikoye