Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Totaram Brijmohan

New Hope

Summary

Results-driven operations professional with a strong foundation in logistics, customer service, and team leadership. Proven ability to streamline processes, resolve complex issues, and enhance customer satisfaction. Adept at developing and implementing procedures that ensure compliance, improve efficiency, and foster team development. Recognized for building strong client relationships and consistently exceeding performance expectations.

Overview

9
9
years of professional experience

Work History

Operations Coordinator

C.H. Robinson
Minneapolis
01.2021 - Current
  • Oversee operations across multiple accounts, including developing standard operating procedures (SOPs) and onboarding new clients.
  • Spearheaded high-impact projects for the IPC and GoTo Foods accounts, enhancing service delivery and efficiency.
  • Innovated streamlined approaches for day-to-day processes
  • Serve as primary point of contact for resolving time-sensitive issues with customers, shippers, and receivers.
  • Trained new staff members in operational procedures and best practices.

Operations Representative

C.H. Robinson
Minneapolis
11.2018 - 01.2021
  • Scheduled appointments and coordinated logistics
  • Generated reports and utilized bots to enhance efficiency
  • Constructed loads and facilitated communication between clients and account coordinators
  • Implemented accessorial charges for diverse accounts

Branch Supervisor

TCF Bank
St. Louis Park
08.2016 - 11.2018
  • Assisted customers with account management and transactions
  • Supervised employees and managed their performance
  • Created innovative strategies to increase customer satisfaction, resulting in increased sales and revenue.
  • Conducted regular performance reviews with employees to assess progress towards goals.
  • Performed conflict resolution between customers, staff members, and other stakeholders when necessary.

Education

Bachelor of Business -

Normandale Community College
US
06.2025

Associates - Business

Minneapolis Community And Technical College
Minneapolis, MN, US
06.2025

Associates - Business

St Cloud State University
07.2017

Skills

  • Operations & Logistics Management
  • Process Improvement & SOP Development
  • Data Analysis and Reporting
  • Problem Solving
  • Team Leadership
  • Customer Relationship Management
  • Sales Strategy

References

References available upon request.

Timeline

Operations Coordinator

C.H. Robinson
01.2021 - Current

Operations Representative

C.H. Robinson
11.2018 - 01.2021

Branch Supervisor

TCF Bank
08.2016 - 11.2018

Bachelor of Business -

Normandale Community College

Associates - Business

Minneapolis Community And Technical College

Associates - Business

St Cloud State University

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