Totiana Browner
Spring Valley,CA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
StillWater Post Acute
El Cajon, CA
02.2023 - 06.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Digital Marketing
Creative Braids Beauty Salon
San Diego, CA
01.2022 - 02.2023
- Designed, built and maintained social media presence.
- Contributed to marketing effectiveness by identifying short-term and long range issues that must be addressed.
- Brainstorms new and creative growth strategies through digital marketing.
Customer Service Associate
Dividend Finance
San Diego, CA
04.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolves escalations in manner that avoids delinquency and/or negative customer impact.
- Documents all interactions/account activates with concise and detailed account notes.
State Farm
Customer Service/Claims Representative
Dallas, TX
04.2014 - 01.2017
- Worked in team environment to handle and investigate low complexity/high volume work in call center environment.
- Managed 100+ calls per day and maintained excellent metrics.
- Receive and processed claims information and communicated with internal and external departments via phone and other communication channels.
- Processed coverage verification and confirmed payments.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06-2010
Skills
- Compassion and Empathy
- Patient-Focused Care
- Basic Life Support
- Collecting Vital Signs
- Electronic Charting
Accomplishments
- CPR certified
- BLS certified
Certification
- CNA license
Timeline
Certified Nursing Assistant
StillWater Post Acute
02.2023 - 06.2024
Digital Marketing
Creative Braids Beauty Salon
01.2022 - 02.2023
Customer Service Associate
Dividend Finance
04.2017 - 11.2021
State Farm
Customer Service/Claims Representative
04.2014 - 01.2017
High School Diploma -
Monte Vista High School
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