Totiana Browner
Fort Worth
Summary
Dynamic Admissions Advisor with a proven track record at Ultimate Medical Academy, excelling in data entry and application review. Renowned for building strong relationships and consistently surpassing enrollment targets. Adept at conducting interviews and managing time effectively, ensuring compliance with all regulations while delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admissions Advisor
Ultimate Medical Academy
remote
04.2024 - 04.2026
- Conduct interviews of prospective students to obtain information about employment history, educational background, area of study, while gauging interest level.
- Assessed applications for accuracy and completeness, contacted applicants to gather further information.
- Follows admissions criteria for all prospective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
- Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
- Consistently met enrollment budgets for the enrollment period. One of the top enrollers on my team.
Digital Marketing Intern
Denise Hair Studio
San Diego
01.2022 - 01.2024
- Conducted market research to identify trends and customer preferences.
- Supported email marketing campaigns by designing newsletters and promotional materials.
- Collaborated with team members on branding initiatives and visual guidelines.
- Monitored social media for trending news, ideas, and feedback.
Customer Service Associate
Dividend Finance
San Diego
08.2017 - 11.2021
- Assisted large volume of customers daily, fostering positive experiences and prioritizing customer satisfaction.
- Resolved escalations effectively to prevent delinquency and minimize negative customer impact.
- Documented all interactions and account activities with clear and detailed notes to ensure accurate records.
State Farm
Customer Service/Claims Representative
Dallas
04.2014 - 01.2017
- Managed 100+ calls per day and maintained excellent metrics.
- Facilitated claims processing by communicating effectively with internal and external departments via phone and other channels.
- Verified coverage and confirmed payments to ensure accurate claims processing.
- Collaborated with team to manage and investigate high-volume, low-complexity calls in call center environment.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06-2010
Skills
- Enrollment management
- Student recruiting
- Application review
- Candidate assessment
- Data management
- Data management accuracy
- Attention to detail
- Customer service
- Relationship management
- Relationship building
- Problem solving
Accomplishments
- CPR certified
- BLS certified
Certification
- CNA license
Education and Training
other
Timeline
Admissions Advisor
Ultimate Medical Academy
04.2024 - 04.2026
Digital Marketing Intern
Denise Hair Studio
01.2022 - 01.2024
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
State Farm
Customer Service/Claims Representative
04.2014 - 01.2017
High School Diploma -
Monte Vista High School