Toto Mbayo Osenge
Duluth,GA
Summary
Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Head of Business Development Strategy
Les Osenge Group LLC
01.2021 - 12.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified business development challenges and customer concerns for proactive resolution.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with sales and marketing departments to support client acquisition.
- Evaluated customer needs and feedback to drive product and service improvements.
Acting Managing Director
Egate Corp
05.2020 - 01.2021
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Full P&l and Capex responsibility, strategy definition, and execution of the organization with an emphasis on directing and overseeing the execution of the company’s existing projects in accordance with the customer specifications, project budget, and schedule, company policies, contracts provisions, Federal and State laws
- Led change and transformation across business areas to deliver benefits and align company resources.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager of Business Development and Sales
Egate Corp
04.2015 - 12.2019
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Built diverse sales pipeline to exceed quota targets.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Assessed customer needs and developed customized solutions to drive sales.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Technical Project Manager
Oasis Sprl À Millicomcompany (Orange DRC)
02.2011 - 08.2014
- Communicated project plans and progress to key stakeholders and project contributors.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Created and implemented contingency plans to address potential risks.
- Devised test plans to validate accuracy of IT projects.
Core Network Project Manager
Oasis Sprl, A Millicom Company (Orange DR.Congo)
03.2009 - 08.2011
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Produced technical documentation to inform network management and IT personnel tasked with managing designed networks.
- Configured switches, routers and other hardware for integration into designed networks.
- Evaluated and identified new devices and technologies for integration into existing network infrastructure.
- Led development of network intelligence efforts to provide post-deployment tracking of vital performance metrics.
- Performed system requirement analyses during pre-deployment operations to confirm post-deployment compatibility with connected devices.
- Interpreted and allocated network hardware requirements for budget planning processes.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Maintained company servers, computers, printers, cables and other equipment.
- Led team development and assisted in project management coordination.
- Analyzed and produced recommendations on continuous network improvements.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Developed network test and validation processes to maintain alignment with solution design.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Provided security incident triage and response.
- To ensure network availability (99.9%) (core network, radio and transmission)
- plan activities of preventive and corrective maintenance (expansion, patches,…), Level 1 and Level 2
- Communicated project plans and progress to key stakeholders and project contributors.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
International Roaming Roll Out Project Manager
Oasis Sprl, A Millicom Company (Orange DR. Congo)
01.2006 - 04.2007
- Coordinate implementation and support of network monitoring tools.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed Roaming contracts related to project deliverables.
- Planned, designed, and scheduled phases for large testing projects.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Ensure the availability of the Core network MSC-VLR, HLR and IP network equipment.
- ensure the interconnections with other national and international operators for TDM and IP, SMS, GRPS EDGE and roaming configuration.
- Handle all trouble ticket opened regarding core network, BSS, BTS and BSC
- Performing IREG test between Oasis sprl and roaming partners
- Configuration of roaming data on HLR, MSC, IGW and (IN)USAU.
- Responsible of SS7 link request to international carriers between Oasis sprl and roaming.
- Coordinate and managing the IREG testing with others operators around the world.
- Tests periodically the roaming quality in case of problem.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Analyzed project performance data to identify areas of improvement.
- Give solution to all roaming trouble shooting using protocol analyzer (K15)
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Reported regularly to managers on project budget, progress and technical problems.
Call Center and Back-office Operation Support
AIRTEL
06.2004 - 02.2006
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Completed special projects through planning, guidance and tracking metrics.
- Worked with IT department to address technology issues and shortfalls.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Give solution to all customers problem by phone.
- Supervise all mass market and corporate compliance and find solution in coordination with call center manager in no more time.
- monitor the quality of service done by call center workers ( advisors) couching and training
Data Analyst
UNHCR Office
02.2002 - 01.2004
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations related to UN standard
- .Analysis of all refugees family size to insure the food distribution.
- Collaborated with protection service to analyze and identify refugees needs and propose solution sources.
Education
Bachelor of Arts - Economics/ Project Management
IFGC
Kinshasa, DR. Congo07.2011
Certificate - Certification of Telecom Equipment Training
Huawei University
Shenzhen, China10.2010
Certifacate - Roaming Technical And Implementation
Mach
Luxemburg04.2009
Certificate - SQL Server
Microsoft
Kinshasa, RD. Congo09.2008
Associate of Science - Electromechanical Engineering Technologies
Institut Superieur Des Techniques Appliquees -ISTA
Kinshasa, RD. Congo07.1999
Skills
- Business Continuity
- Project lifecycle management, planning and tracking
- Pricing Structures
- Vendor management
- Customer Relationship Management
- Business Operations
- Detailed Business Plans
- Business Management and Development
- Installation, commissioning and administration of core and access network equipment (routers, switches) for wired and wireless networks (equipment provided by Siemens, Huawei and Cisco (MSC-VLR, HLR, MGW, BSC, RNC, NGN, BTS, TRAU, IN-CBS, SMSC, SGSN, GGSN, IN, CBS, OSS)
- Signaling and protocols: TCP/IP, VoIP (SIP, H323), SS7 (ISUP, SCCP, BSSAP), SIGTRAN, H248, MAP, CAMEL, ISDN, SS7, Sigtran, and 5G protocol
- Roaming management, implementation, troubleshooting and negotiation
Accomplishments
- Collaborated with a team of [5] in the development of [Les Osenge groupllc].new company.
- Reduce the Opex which result to a positive Ebitda (from -7% to 7%)
- Deployment of 3G and 4G network Oasis sprl. (Orange DRC)
- Installation of new generations of equipment Routers, Packet Switching SGSN-GGSN and MSC Installation of optical fiber ring in Kinshasa city.
Languages
English
Full Professional
French
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Head of Business Development Strategy
Les Osenge Group LLC
01.2021 - 12.2022
Acting Managing Director
Egate Corp
05.2020 - 01.2021
Manager of Business Development and Sales
Egate Corp
04.2015 - 12.2019
Technical Project Manager
Oasis Sprl À Millicomcompany (Orange DRC)
02.2011 - 08.2014
Core Network Project Manager
Oasis Sprl, A Millicom Company (Orange DR.Congo)
03.2009 - 08.2011
International Roaming Roll Out Project Manager
Oasis Sprl, A Millicom Company (Orange DR. Congo)
01.2006 - 04.2007
Call Center and Back-office Operation Support
AIRTEL
06.2004 - 02.2006
Data Analyst
UNHCR Office
02.2002 - 01.2004
Bachelor of Arts - Economics/ Project Management
IFGC
Certificate - Certification of Telecom Equipment Training
Huawei University
Certifacate - Roaming Technical And Implementation
Mach
Certificate - SQL Server
Microsoft
Associate of Science - Electromechanical Engineering Technologies
Institut Superieur Des Techniques Appliquees -ISTA
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