Tou Vang
Fresno
Summary
Detail-oriented and bilingual (Hmong) analyst with 8+ years of experience in case evaluation, data analysis, and public service. Skilled in interpreting complex information, managing confidential records, and ensuring compliance with government regulations. Proven ability to streamline processes, manage high-volume caseloads, and produce accurate reports under tight deadlines. Committed to continuous improvement and leveraging data for decision-making.
Overview
12
12
years of professional experience
Work History
Disability Evaluation Analyst
State of California
09.2016 - Current
- Manage and prioritize a caseload of approximately 150-200 disability claims at any given time
- Analyze and summarize complex medical records to assist doctors in making determinations
- Ensure all case files meet federal SSA standards and are accurately documented in internal systems
- Communicate with medical providers, claimants, and SSA representatives to verify and collect essential documentation
- Maintain a case processing accuracy rate of 90% while consistently meeting weekly and monthly deadlines
- Contributed to continued improvement in processing time by identifying inefficiencies in data review procedures
- Use SSA programs to enter, retrieve, and manage sensitive case data
Eligibility Worker
County of Fresno
02.2014 - 09.2016
- Interviewed clients and assessed eligibility for public assistance programs, serving a diverse population
- Accurately processed an average of 30 task per week, ensuring compliance with local and federal guidelines
- Explained complex program details to clients with cultural sensitivity and clarity
- Coordinated with social workers and support programs to connect clients with additional resources
- Documented all client interactions and eligibility decisions in internal case management system
Education
BS - Health Science, minor Psychology
California State University, Fresno
05.2008
Skills
- Microsoft Excel
- Microsoft Word / Outlook
- NCPS, DMA, IMAGEN
- Data Entry & Case Management Systems
- Analytical thinking
- Attention to detail
- Multitasking and prioritization
- Problem-solving
- Communication and collaboration
- Deadline and task management
Timeline
Disability Evaluation Analyst
State of California
09.2016 - Current
Eligibility Worker
County of Fresno
02.2014 - 09.2016
BS - Health Science, minor Psychology
California State University, Fresno
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