Summary
Overview
Work History
Education
Skills
Timeline
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Toua Xiong

Brooklyn Park,MN

Summary

Knowledgeable Dispatching with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dispatch position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Dispatcher/DBA

Landis+Gyr/Xcel Energy
05.2005 - Current
  • Complete contractual: 2 days Escalated, 7 days DR Electric, 15 days DR Gas & 30 days Flag jobs
  • Handle customer complaints
  • Dispatch work to field techs (LG & Sub-Contractors)
  • Report/Refer issues found by field techs to proper group to be worked according
  • Mobile Read- Dispatch meters on cycle to be read daily
  • Validate gas & electric jobs done in field & report if errors found
  • Assist with Field Techs of locating meters
  • Assist Call Center with scheduling appointments
  • Schedule out appointments made by customer to field techs
  • Assist RF Group with network meters
  • End of month report for mobiles read & maintenance exchanges
  • Data Analyst- Analyze INV problem meters & create jobs to have meter/module exchanged
  • Create flag jobs identified by mobiles as problems
  • Create battery jobs for meter techs
  • Close jobs that are now working
  • Coordinated daily routing and scheduling for field technicians to optimize response times.
  • Managed communication between clients and service teams, ensuring swift issue resolution.

Education

B.S. - Management Computer System (MCS)

UW-Whitewater
Whitewater, WI
01.2004

High School - undefined

Preble High School
Green Bay, WI
01.2002

Skills

  • Hard-Worker, Accurate & Organized
  • Bilingual (English/Hmong)
  • Intermediate Microsoft Office, Word, & Excel skills
  • Friendly/Outgoing
  • Types 70 wpm
  • SQL
  • Customer service
  • Data entry
  • Decision-making

Timeline

Dispatcher/DBA

Landis+Gyr/Xcel Energy
05.2005 - Current

High School - undefined

Preble High School

B.S. - Management Computer System (MCS)

UW-Whitewater
Toua Xiong