Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Touea Stinnett

Pahoa,HI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic Customer Services Representative Supervisor with 2 years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team representatives.

Overview

2
years of professional experience

Work History

Aintoa Fitness
Hilo, HI

Customer Service Representative Lead
07.2021 - Current

Job overview

  • Analyzed customer feedback data and identified trends in customer satisfaction ratings.
  • Trained staff to provide excellent customer service to challenging customers.
  • Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
  • Collected deposits or payments and arranged for billing.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.

Skills

  • Product Knowledge
  • High-Energy Attitude
  • Teamwork and Collaboration
  • Store Maintenance
  • Calm Under Pressure
  • Skill Development
  • Customer Service
  • Relationship Building
  • Sales Transactions
  • In-Store Sales
  • Work Prioritization

Timeline

Customer Service Representative Lead

Aintoa Fitness
07.2021 - Current
Touea Stinnett