Touies Johnson
1603 Pin Oak Dr. West Memphis,AR
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Golden Care Home Agency
West Memphis , AR
2012.01 - Current
- Maintain comprehensive records detailing patient care, condition, progress, and any identified issues
- Regularly communicate observations with supervisors or case managers
- Administer prescribed oral medications, following the written instructions of physicians or as directed by home care nurses or aides, ensuring patients adhere to their prescribed medication regimens
- Regularly assess patients' vital signs, including pulse, temperature, and respiration
- Assist patients with mobility, aiding them in moving in and out of beds, baths, wheelchairs, or automobiles
- Provide support with dressing and grooming to enhance their overall well-being
- Offer companionship and support by accompanying clients to medical appointments or on outings outside the home
- Provide transportation and assistance while fostering a compassionate and comforting environment
- Engage patients in mentally stimulating activities such as entertainment, conversation, or reading aloud to promote mental health and alertness
- Fulfill various client requests, such as procuring household supplies or running errands, demonstrating flexibility and a commitment to meeting individual needs.
Medical Receptionist
Baptist Memorial Health Care
Memphis , TN
2016.05 - 2020.06
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Assist customers with special billing requests
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken
- Conduct a comprehensive review of insurance policies to ascertain coverage for specific medical services and treatments
- Expedite the resolution of customer concerns by promptly updating and refining billing records
- Precisely calculate charges for medical services, adeptly manage payments, and orchestrate seamless billing processes
- Provide tailored assistance to address individualized billing requests from patients with a commitment to exceptional service
- Maintain meticulous and organized records of billing interactions, capturing inquiries, resolutions, and noteworthy comments for a holistic understanding.
Customer Service Representative
Patient Care, Regional Medical Center
Memphis , TN
2014.08 - 2016.10
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Clean and sterilize instruments and dispose of contaminated supplies
- Record patients' medical history, vital statistics, or information such as test results in medical records.
Patient Care Technician
Fresenius Medical Care
West Memphis , AR
2007.03 - 2010.12
- Conduct chemical analysis of body fluids, including blood, urine, or spinal fluid, to determine presence of normal or abnormal components
- Enter data from analysis of medical tests or clinical results into computer for storage
- Set up, clean, and maintain laboratory equipment
- Supervise, train, or direct lab assistants, medical and clinical laboratory technicians or technologists, or other medical laboratory workers engaged in laboratory testing
- Establish or monitor quality assurance programs or activities to ensure the accuracy of laboratory results.
Customer Service Representative
Sitel Corporation
Memphis , TN
2008.06 - 2010.11
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Education
Associate of Arts -
SouthWest Tennessee Community College
05.1997
High School Diploma -
West Memphis High School
05.1995
Skills
- TEAM PLAYER
Cna Ce certified
- Front Desk
- Medical Office Experience
- Medical Receptionist
- Certified Nursing Assistant
- Home Health
- HAHA
- Medical Scheduling
- Order Entry
- Medical Records
- Insurance Verification
- EMR Systems
- Vital Signs
- Patient Care
- Nursing
- Medical Billing
- ICD-10
- Hospital Experience
- Caregiving
- Laundry
- Laboratory Experience
- Documentation review
- Attention to detail
- Ability to answer calls promptly
- Collecting specimens
- Dependability and integrity
- Well-organized
- Interpersonal skills
- Team player
- Respiratory equipment training
- Collecting vital signs
Certification
- CRNA, 08/01/23, AR
- CNA
- CPR Certification
- Certified Dental Assistant
Assessments
Home health aide skills, Proficient, 05/01/20
Timeline
Medical Receptionist
Baptist Memorial Health Care
2016.05 - 2020.06
Customer Service Representative
Patient Care, Regional Medical Center
2014.08 - 2016.10
Certified Nursing Assistant
Golden Care Home Agency
2012.01 - Current
Customer Service Representative
Sitel Corporation
2008.06 - 2010.11
Patient Care Technician
Fresenius Medical Care
2007.03 - 2010.12
Associate of Arts -
SouthWest Tennessee Community College
High School Diploma -
West Memphis High School
- CRNA, 08/01/23, AR
- CNA
- CPR Certification
- Certified Dental Assistant
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