Tounarouz Amanzou
Weymouth,MA
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality. Experienced with handling cash registers, counting money accurately, processing payments, and working efficiently in fast paced environments. Skilled with computers and comfortable using technology for different tasks.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
CVS Pharmacy
Hingham, MA
10.2025 - 04.2026
- Assisted team in resolving customer inquiries and complaints effectively.
- Supported training of new employees on customer service protocols.
- Monitored and ordered inventory.
- Increased sales by implementing promotional activities and engaging customers with product knowledge.
Customer Service Manager
Napoli Pizza
Hanover, MA
02.2022 - 12.2023
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Sales Associate
Gio's Pizzeria
Weymouth, MA
04.2020 - 02.2022
- Assisted in preparation and cooking of pizzas, ensuring adherence to quality standards.
- Managed inventory levels, reducing waste through efficient stock rotation.
- Trained new staff on food safety protocols and operational procedures.
- Handled customer inquiries and complaints, enhancing overall guest satisfaction.
Education
Associate of Science - Business Administration And Management
Quincy College
Quincy, MA06.2027
Skills
- Customer Service
- Multitasking and Organization
- Problem-solving
- Team Building and Leadership
- Training and Mentoring
- Customer Relations
- Health & Safety Regulations
- Waste Reduction
Languages
English
Native or Bilingual
Arabic
Full Professional
French
Limited Working
Timeline
Customer Service Supervisor
CVS Pharmacy
10.2025 - 04.2026
Customer Service Manager
Napoli Pizza
02.2022 - 12.2023
Sales Associate
Gio's Pizzeria
04.2020 - 02.2022
Associate of Science - Business Administration And Management
Quincy College