Toussaint Taylor
Oakley,CA
Summary
My goal is to be the most productive, reliable employee I can be for any company I work for. I aim to go above and beyond what’s expected of me and make my employer proud. Accomplished Security Manager with 4 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SECURITY MANAGER
OAKLAND ZOO
01.2019 - Current
- Payroll and Scheduling for Security staff and EMTs - Assist the director in rebuilding the department - Interview new applicants and hire. - Disciplined and Terminated employees. - Train new hires - Supervise current staff (up to 12) and treats everyone fairly - Work alongside the director to promote within. - Led daily briefings with security staff providing assignments and passing on vital information from other department heads. - Ensuring adequate daily coverage and increasing it on special events - Order clothing or additional items needed in public safety department and others - Assist in revamping the alarm system (file & provide codes, profiles for all staff in zoo) - Key distributor and document controller - De-escalate confrontations between guest and employees or between guests - Ensures great guest experience. - Lot Patrol, Parking and Traffic Control
- Maintains day-to-day operations of parking services
- Handles parking-related questions and problems
- Resolves parking complaints in a professional and courteous manner without compromising policies and guidelines
- Assist with Main gate officer in distribution of the Rideshare tickets. - Assist customers with providing information in regarding to locations around the zoo - Responsible of the upkeep of patrol fleet and gas vehicles or send out for repair - Enforce Social Distancing (during COVID pandemic) along with normal rules of the park - Maintains detailed and accurate records on lost and found items - High degree for the accuracy and thoroughness of departmental records and reports - Provides support to other departments, the general public, and outside vendors regarding security and access-control policies, procedures, technology, and equipment
- Responds to inquiries and requests for information from staff, the general public, and outside vendors. - Monitors, tests, and/or configures zoo-wide security systems, equipment, and access-control computerized systems such as surveillance cameras, radio and cellular equipment
- Responds to safety system activations and alarms
- Enables and disables systems as needed. - Extracts appropriate evidential records (video and photographs) from security systems to be used in investigative cases upon request. - File incident and accident reports
- Assists director with followups regarding insurance companies. - Revenue escorts - Compose and carry out annual emergency evacuation drills and programs to facilitate compliance with state and insurance requirements. - Directs the overall operation of the Security Department as directed by the Park Services Director, Operations Director and with guidance from the CFAO. - Cooperates with but performs separately (alongside several EMTs) of all other departments on property.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
FOUNDER
10TIL2PRESENTS
04.2015 - 09.2020
- Established and maintained cooperative working relationships. - Booked parties within different venues, hired DJ's and created themes. - Coordinated our specific target markets for clients/following and locations. - Performed a guestlist and sold bottle service each event
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
OMNI
KOHL'S
06.2017 - 12.2019
- Omni (processing online orders), Morning sales crew and In-Store Fulfillment (getting product out on sales floor) - Unload inventory truck once a week, trains any newcomers on how to function on hard line crew.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
BOYS VARSITY BASKETBALL COACH
VALLEY HS
08.2016 - 07.2018
- Building foundation and putting together a new program for student athletes to learn how to become a better team. - Teach the crucial fundamentals on the court as well as build up our kids to learn to be successful young men off the court.
- Contributed to the development of a winning varsity basketball program through effective coaching and mentoring.
- Cultivated a positive atmosphere within the basketball program that fostered team unity and camaraderie among players.
- Prepared athletes for college-level competition by emphasizing skill development, conditioning, and mental toughness in training sessions.
- Nurtured strong relationships with players, parents, and fellow coaches to foster a supportive community.
- Established rigorous conditioning routines that prepared athletes for peak performance during games.
CAMPUS SUPERVISOR
VALLEY HS
01.2016 - 07.2018
- Enforcing the rules and regulations that were opposed my administration of Valley high Vikings
- My goal is to make sure each child is focused and on the right path of either a higher education such as college or trade school or an instant job opportunity post-diploma.
- Reduced incidents of vandalism by implementing preventative measures and working closely with the maintenance team.
- Supported student success by addressing behavioral issues and enforcing school policies consistently.
PARTS DELIVERY SPECIALIST
TOYOTA
01.2015 - 01.2017
- Processed parts and checked inventory in the morning for delivery prep. - Delivered parts to shops from Pinole to Oakland.
- Resolved customer concerns promptly and professionally, maintaining a high level of client satisfaction even during challenging situations.
- Collaborated with warehouse team to ensure proper packaging, labeling, and storage of parts for efficient delivery processes.
- Reduced delivery time by optimizing routes and prioritizing urgent orders.
- Strengthened relationships with clients through clear communication and consistent follow-up on order statuses.
- Increased efficiency by effectively handling multiple tasks simultaneously, such as loading/unloading vehicles, updating inventory records, and preparing necessary paperwork for deliveries.
- Maintained a clean and organized vehicle, ensuring that it adhered to company standards for cleanliness and safety while out on deliveries.
- Maintained inventory accuracy with diligent record-keeping and regular stock checks.
Education
NFHS Fundamentals of Coaching
11.2008
Bachelors of Science - Business Administration
Cal State East Bay
Hayward, CA01.2008
Diploma -
Salesian High School
06.2003
Skills
- Organization
- Leadership and Management
- Adaptability
- Communication
- Active Listening and Empathy
- Teamwork
- Marketing
- Problem solving
- Conflict Resolution
- Collaborative
- Educate
- Proficient in Microsoft Office
- Report Writing
- Incident Reports
- Safety and security procedures
- Daily incident reporting
- Emergency Response
- Incident Response
- Schedule Management
- Investigation techniques
- Security officer development
- Security team management
- Access Control Management
- Mobile Security
- Crowd Control
- Microsoft Office
- Special Event Security
- Active Shooter Training
- Corrective Actions
Certification
40n hour BSIS guard card requirements
Timeline
SECURITY MANAGER
OAKLAND ZOO
01.2019 - Current
OMNI
KOHL'S
06.2017 - 12.2019
BOYS VARSITY BASKETBALL COACH
VALLEY HS
08.2016 - 07.2018
CAMPUS SUPERVISOR
VALLEY HS
01.2016 - 07.2018
FOUNDER
10TIL2PRESENTS
04.2015 - 09.2020
PARTS DELIVERY SPECIALIST
TOYOTA
01.2015 - 01.2017
NFHS Fundamentals of Coaching
Bachelors of Science - Business Administration
Cal State East Bay
Diploma -
Salesian High School
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