Tou Vue Vang
Fresno,CA
Summary
Versatile and results-driven professional with a robust background in warehouse operations and IT support, notably at Providence Health & Services. Excelled in roles requiring exceptional organizational skills and a keen eye for detail, enhancing workflow efficiency and achieving high levels of customer satisfaction. Skilled in RF scanner operation and fostering teamwork, I consistently ensure operational excellence and safety.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Providence Health & Services
Anaheim, CA
09.2022 - 10.2024
- Provided technical support and troubleshooting for various IT issues
- Worked in a fast-paced environment requiring strong organizational and multitasking skills
- Maintained high levels of accuracy while documenting issues and resolutions
Warehouse Material Handler / Team Lead / IT Support Supervisor
KW Automotive North America Inc
Fresno, CA
07.2017 - 05.2022
- Started as a Warehouse Material Handler, responsible for receiving, stocking, and organizing inventory
- Promoted to Team Lead, overseeing warehouse operations, training new employees, and improving workflow efficiency
- Transitioned into IT Support, managing daily IT operations and providing technical assistance
- Trained and supported team members to improve efficiency and productivity
- Ensured smooth operations by troubleshooting and resolving problems quickly
Order Picker / Customer Service Representative
Alpha Broder Bros
Fresno, CA
03.2014 - 12.2016
- Efficiently picked and packed orders to fulfill shipment requirements in a high-volume distribution environment
- Operated forklifts, pallet jacks, and RF scanners to manage warehouse inventory
- Conducted inventory audits, cycle counts, and stock replenishment to maintain optimal stock levels
- Provided excellent customer service by addressing inquiries, resolving order discrepancies, and ensuring customer satisfaction
- Loaded and unloaded trucks, ensuring accuracy and quality control in shipment processing
- Maintained a high standard of workplace organization, safety, and efficiency
Warehouse Associate
Charles McMurray Co
Fresno, CA
08.2010 - 03.2014
- Picked, packed, and shipped customer orders with a high level of accuracy using RF scanners
- Loaded and unloaded trucks while ensuring product integrity and proper storage
- Operated pallet jacks and other warehouse equipment to organize inventory and maintain workflow
- Maintained a clean and safe work environment by following OSHA safety guidelines
- Assisted in inventory management by restocking bins and reporting discrepancies
Education
Bachelor of Science - Computer Information Systems
Fresno Pacific University
12.2021
Associate in Science - Computer Information Technology
Fresno City College
12.2019
Skills
- Warehouse and distribution center experience
- Order picking
- Packing
- Shipping
- RF scanner operation
- Inventory tracking
- Forklift operation
- Pallet jack operation
- Ability to lift and move up to 50 lbs
- Strong attention to detail
- Accuracy in handling products
- Excellent teamwork
- Communication skills
- Familiar with safety procedures
- Warehouse organization
- Basic computer proficiency in inventory and logistics tracking
References
- Corey Nickelson, Supervisor, Covenant Medical Center, (806) 412-2435, corey.nickelson@stjoe.org
- Sarah Soto, IT Manager, KW Automotive North America Inc, (559) 696-1156, sarah.soto@kwautomotive.com
- Youa Yang, MSN, Registered Nurse, Community Regional Medical Center, (559) 475-2872, yvangrn@yahoo.com
- Peter Vang, Student Affairs & Counseling, Fresno City College, (559) 917-1167, peter.vang@fresnocitycollege.edu
Timeline
IT Support Specialist
Providence Health & Services
09.2022 - 10.2024
Warehouse Material Handler / Team Lead / IT Support Supervisor
KW Automotive North America Inc
07.2017 - 05.2022
Order Picker / Customer Service Representative
Alpha Broder Bros
03.2014 - 12.2016
Warehouse Associate
Charles McMurray Co
08.2010 - 03.2014
Bachelor of Science - Computer Information Systems
Fresno Pacific University
Associate in Science - Computer Information Technology
Fresno City College
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