Open To Work
Tova Will
T^3 TIME TRAINING TRANSITIONING LLC
Ankeny
Work Preference
Job Search Status:
Open to workDesired start date:
FlexibleDesired Job Title
VETERINARY TEACHING HOSPITAL ASSISTANT 1ADVANCED PATIENT CARE ASSOCIATE 1PROFESSIONAL DOG TRAINERDIRECT SUPPORT PROFESSIONALVETERINARY ASSISTANT & RECEPTIONISTWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridLocation:
Ankeny, IADes Moines, IAOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time off401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekSummary
Dedicated emergency services professional with more than 20 years of experience in high-stress, fast-paced environments requiring sound judgment, accurate documentation, and compassionate communication. Experienced in emergency call intake, assessing urgent situations, prioritizing multiple incidents, and relaying critical information with accuracy. Recognized for remaining calm under pressure, making quick decisions, and providing exceptional service to individuals experiencing stressful and emotional situations. Holds a Bachelor of Science in Criminal Justice with a concentration in Homeland Security and is eager to apply strong communication, problem-solving, and public safety skills as a Law Enforcement Communications Dispatcher.
23
years of professional experience
Work History
VETERINARY TEACHING HOSPITAL ASSISTANT 1
5 Years 7 Months- Answer emergency calls using a multi-line telephone and paging system in a 24/7 emergency communications center.
- Quickly assess incoming situations to determine emergency priority and appropriate response.
- Gather critical information while remaining calm with emotional or distressed callers.
- Accurately enter information into computer systems while speaking with callers.
- Dispatch information to appropriate clinical teams for immediate response.
- Maintain confidentiality while handling sensitive medical and financial information.
- Demonstrate exceptional attention to detail in a fast-paced environment.
ADVANCED PATIENT CARE ASSOCIATE 1
5 Years 4 Months- Respond to high-pressure emergency situations while maintaining composure and sound judgment.
- Prioritize multiple critical cases simultaneously in a fast-paced 24/7 emergency hospital.
- Obtain and relay accurate, time-sensitive information to veterinarians and medical teams.
- Monitor patients during anesthesia while recognizing and responding to life-threatening changes.
- Coordinate with emergency staff to ensure rapid and efficient patient care.
- Maintain detailed and accurate medical documentation.
- Communicate effectively with distressed clients during medical emergencies.
PROFESSIONAL DOG TRAINER
13 Years 10 Months- Delivered tailored training sessions in home environments to improve daily interactions between owners and pets.
- Utilized reward-based strategies to promote desired behaviors in dogs during training sessions.
- Conducted targeted rehabilitation sessions focusing on physical and mental recovery for dogs overcoming neglect and abuse.
- Implemented basic obedience skills to enhance canine behavior and owner communication.
- Created innovative lifelong training materials aimed at improving pet care and ownership satisfaction.
DIRECT SUPPORT PROFESSIONAL
4 Years 10 Months- Engaged directly with people with intellectual and developmental disabilities to provide support and promote independence.
- Identified and accessed critical resources to minimize risk exposure.
- Performed routine cleaning tasks to ensure a welcoming and hygienic environment for occupants.
- Provided guidance and resources to assist members in attaining personal objectives and enhancing independence.
- Cultivated strong relationships with members through consistent patience and compassionate communication.
VETERINARY ASSISTANT & RECEPTIONIST
10 Years 3 Months- Coordinated scheduling of appointments and assisted in preparing required documents. Arranged appointments and supported preparation of essential paperwork. Scheduled appointments and facilitated the completion of necessary forms.
- Documented and relayed critical patient information and requirements to ensure accurate diagnosis and treatment.
- Assisted in securing patients for doctors during examinations and procedures, enhancing overall procedural efficiency.
- Administered appropriate vaccinations, medications, and treatments to ensure patient health.
- Oversaw patient monitoring to ensure optimal recovery post-surgery.
- Administered basic grooming procedures such as nail trims, bathing, ear cleaning, and dental scaling while educating clients on proper pet care practices.
VETERINARY ASSISTANT & RECEPTIONIST
6 Years 2 Months- Answer incoming calls and schedule appointments
- Take inventory and check daily deposits
- Clean exam rooms, surgery rooms, lobby and treatment room as needed
- Care for boarding cats and dogs, feed, water, walk, cage cleaning
- Administer subcutaneous fluids
- Identify any patient in immediate distress and inform the doctor
Education
Bachelor of Science - Criminal Justice-Homeland Security
Certificate - Specialization in Homeland Security
Certified Professional Dog Trainer - Dog Training
Associate of Arts
Skills
Emergency Communications
Incident Prioritization
Multi-Line Telephone Systems
Rapid Decision Making
Critical Thinking
Calm Under Pressure
Active Listening
Crisis Communication
Conflict Resolution
Confidential Information Handling
Dispatch & Call Documentation
Microsoft Office Suite
Timeline
ADVANCED PATIENT CARE ASSOCIATE 1
BLUE PEARL PET HOSPITAL
03.2021 - Current
VETERINARY TEACHING HOSPITAL ASSISTANT 1
IOWA STATE UNIVERSITY
12.2020 - Current
DIRECT SUPPORT PROFESSIONAL
MAINSTREAM LIVING
04.2016 - 02.2021
PROFESSIONAL DOG TRAINER
T^3 TIME TRAINING TRANSITIONING LLC
09.2012 - Current
VETERINARY ASSISTANT & RECEPTIONIST
COMPANION ANIMAL CLINIC
11.2010 - 02.2021
VETERINARY ASSISTANT & RECEPTIONIST
EAST LAWN ANIMAL HOSPITAL
06.2003 - 08.2009
Purdue University Global
Bachelor of Science from Criminal Justice-Homeland Security
Des Moines Area Community College
Certificate from Specialization in Homeland Security
Animal Behavior College
Certified Professional Dog Trainer from Dog Training
Des Moines Area Community College
Associate of Arts
ACTIVITIES
- Each year I participate in two or three 5K’s to support grants and funds to help cover the costs of life saving emergency care for pets between two different animal hospitals.
- Creating reclaimed wood furniture for myself or my pets is a large passion of mine and helps to keep pet care costs down.
- Currently I am studying Spanish and Guarani languages to better fulfill my South American, Hispanic heritage.