Sabrina Richardson
Washington,DC
Summary
Dynamic 911 Call Taker and Communications Training Officer with extensive experience in emergency dispatch and public safety communications. Expertise in crisis negotiation, personnel training, and real-time coordination with emergency services to enhance response efficiency. Committed to maintaining operational excellence and patient safety in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Hospital Operator
Cedar Hill Regional Memorial Center
04.2025 - Current
- Directed central communications center for regional medical center, managing all incoming public, patient, and internal calls with speed and accuracy to enhance service quality.
- Monitor and immediately broadcast emergency medical codes (e.g., Code Blue, Code Red) hospital-wide, ensuring zero-latency response from specialized medical teams.
- Initiated overhead and digital paging alerts for doctors, surgeons, and specialists during urgent medical emergencies, facilitating rapid response to critical situations.
- Maintained composure and executed precise protocols under high-stress conditions, safeguarding patient welfare and ensuring efficient hospital operations.
Communications Training Officer
Office of Unified Communications
01.1999 - 01.2024
- Maintained continuous radio, telephone, and computerized system communication to feed live, critical updates to first responders in the field.
- Managed high-stress, chaotic crisis calls calmly, extracting critical situational details using structured, composed interrogation techniques.
- Delivered immediate medical first-aid guidance over the phone, including CPR administration, child delivery instructions, and critical emergency protocols.
- Prioritized incoming public emergency and non-emergent calls to ensure rapid, accurate dispatch of Police, Fire, and EMS personnel while tracking operations in real-time.
- Minimized field response delays by actively tracking and monitoring public safety units via computerized CAD mapping.
- Facilitated database requests and tracked reports for local police departments, efficiently managing WALES/NCIC queries.
- Acted as Supervisor during staffing shortages, overseeing shift allocations and floor operations to maintain service continuity.
- Secured and updated confidential records and database directories, ensuring accuracy of personal responder contacts.
Crime Scene Search Technician
Metropolitan Police Department 300 Indiana Avenue NW
01.2006 - 01.2009
- Coordinated the meticulous collection, preservation, and secure transit of physical evidence from active crime scenes.
- Documented crime scenes using high-resolution photographic and video systems to create objective judicial evidence files.
- Collaborated closely with ballistics, latent fingerprint, and forensic experts to interpret case findings.
- Analyzed laboratory results and physical evidence to classify substances, aiding in criminal investigations.
Education
Forensic/Crime Scene Search Certification -
Northwestern University
01-2003
Skills
- Emergency Medical Dispatch (EMD)
- Emergency communications
- Public Safety Protocols & Regulations
- Emergency response
- Paging systems (Tiger Text)
- CAD & NICE Recording Systems
- Genesis software
- Crisis Intervention & Verbal Judo
- Interagency Collaboration & Team Leadership
- Healthcare
- Multitasking capacity
Education & Credentials
- Certified CPR & First Aid Provider
- Advanced Training: Blood Splatter Analysis, Latent Fingerprints
Timeline
Hospital Operator
Cedar Hill Regional Memorial Center
04.2025 - Current
Crime Scene Search Technician
Metropolitan Police Department 300 Indiana Avenue NW
01.2006 - 01.2009
Communications Training Officer
Office of Unified Communications
01.1999 - 01.2024
Forensic/Crime Scene Search Certification -
Northwestern University