Tara Freson
Cincinnati,OH
Summary
- Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 OPERATOR
City Of Cincinnati ECC
Cincinnati
2016.01 - Current
- Handle emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Responded to emergency calls routed by automatic distribution system.
- Mentored junior team members and managed employee relationships.
- Researched vehicle, wanted and missing persons information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
PATIENT CARE ASSISTNAT/UNIT CLERK
Good Samaritan Hospital
Cincinnati
2012.04 - 2016.09
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored and observed patients to accurately records changes in condition and reaction to medications and treatment.
- Engaged with patient family and friends to provide courteous visit experience.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Charted patient blood pressures, temperatures, blood sugar levels, and vitals using Epic.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Prepared charts for outpatient and inpatient services.
- Coordinated internal and external patient transportation.
- Coordinated supply replenishment to meet expected unit demands.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Participated with health care team to deliver quality and customer-focused health care to patients.
Education
BACHELOR OF TECHNICAL AND APPLIED STUDIES, APPLIED ADMINISTRATION -
University of Cincinnati
Cincinnati, OH01.2024
ASSOCIATES OF APPLIED STUDIES, BUSINESS MANAGEMENT HR FOCUS -
Eastern Gateway Community College
Steubenville, OH12.2019
Skills
- Critical Thinking
- CPR and First Aid
- Providing Clear Directions
- Prioritizing Situations
- Law Enforcement Collaboration
- Active Listening
- Call Routing
- NCIC Database
- 911 System Information Databases
- Good Judgment
- Documentation And Reporting
- Data Entry
- Emergency Medical Instruction
- Data Systems Operation
- Emergency Medical Dispatch (EMD)
- Basic life support knowledge
- Coaching and Mentoring
- Alarm Systems Monitoring
- Team Leadership
- Emergency Medical Dispatcher Certification
- Public Safety Telecommunicator
- Verbal and Written Communication
- Computer Skills
- Flexible Schedule
- Telephone Etiquette
- Police department procedures
- Communications Training Officer (CTO)
- Critical thinker
- Call Management
- Map reading abilities
Certification
- Notary Expires: 2025
- APCO (Association of Public Safety Communication officials. Expires: 2026
- EMD (Emergency Medical Dispatch) Expires: 2026
- RCIC (Regional Crime Information Center) Expires: 2026
- CPR/BLS Adult and Infant Expires: 2026
- Proficient in Microsoft office (Excel, Power point, word), Kaltura Media Space, Tableau Software
Timeline
911 OPERATOR
City Of Cincinnati ECC
2016.01 - Current
PATIENT CARE ASSISTNAT/UNIT CLERK
Good Samaritan Hospital
2012.04 - 2016.09
BACHELOR OF TECHNICAL AND APPLIED STUDIES, APPLIED ADMINISTRATION -
University of Cincinnati
ASSOCIATES OF APPLIED STUDIES, BUSINESS MANAGEMENT HR FOCUS -
Eastern Gateway Community College
- Notary Expires: 2025
- APCO (Association of Public Safety Communication officials. Expires: 2026
- EMD (Emergency Medical Dispatch) Expires: 2026
- RCIC (Regional Crime Information Center) Expires: 2026
- CPR/BLS Adult and Infant Expires: 2026
- Proficient in Microsoft office (Excel, Power point, word), Kaltura Media Space, Tableau Software
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