RAYNE VARGAS
Saugus,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. As well as a record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergent and non-emergent dispatching procedures and requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Operator
Cataldo Ambulance
Malden, MA
07.2021 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Provided support to callers by calming them down, providing instructions, and reassuring them of help.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
- Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
- Used radio, telephone and computer system to update first responders with new information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Chair Car Driver
Cataldo Ambulance
Malden, MA
07.2021 - Current
- Provided excellent customer service by being polite, friendly and helpful to customers during their trip.
- Maintained cleanliness of interior and exterior of vehicle at all times before, during and after trips.
- Assisted elderly passengers with special needs such as carrying luggage into the vehicle or helping them off at their destination.
- Identified maintenance issues and notified mechanics to schedule repair work.
- Communicated effectively with dispatch team via two-way radio system on current location status throughout entire route.
- Assisted disabled passengers in wheelchairs or other mobility devices when needed.
Dispatcher
Cataldo Ambulance
Malden, MA
07.2021 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Resolved customer complaints related to service issues or delays.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Education
High School Diploma -
Student Choice High School
Peoria, AZ05-2020
Skills
- EMS Dispatch
- Critical Thinking
- Information Gathering and Relay
- Active Listening
- Computer-Based Dispatch Systems
- Emergency Medical Instruction
- Works Well Under Pressure
- Decision-Making
- Teamwork and Collaboration
- Data Entry
- Information Documentation
Certification
- Emergency Medical Dispatcher
Languages
English
Professional
References
References available upon request.
Timeline
911 Operator
Cataldo Ambulance
07.2021 - Current
Chair Car Driver
Cataldo Ambulance
07.2021 - Current
Dispatcher
Cataldo Ambulance
07.2021 - Current
High School Diploma -
Student Choice High School
- Emergency Medical Dispatcher
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