Tovah Taylor
Community Manager
Ypsilanti,MI
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
17
17
years of professional experience
Work History
Community Manager
YES Communities
Monroe, MI
09.2022 - 06.2025
- Oversaw daily operations across two modular home communities totaling 200+ homes, ensuring high performance and compliance
Achieved and maintained 95%+ occupancy through strategic leasing, renewals, and outreach
Supervised and scheduled a team of 5+ maintenance staff, ensuring timely service and property upkeep
Reduced delinquency by 30% within the first year through consistent follow-up and resident communication
Responded to and resolved 20+ resident service issues weekly, prioritizing tenant satisfaction and retention
Supported Spanish-speaking residents and maintained inclusive community relations
Leasing Manager
Kaftan Management
Ypsilanti, MI
02.2021 - 08.2021
- Handled leasing activities including giving tours, processing applications, and preparing lease agreements
Answered daily inquiries from prospective residents and followed up to increase move-ins
Assisted with lease renewals and basic reporting to support the property manager
Helped maintain occupancy by staying consistent with outreach and communication
Supported onsite marketing efforts and created a welcoming first impression for all visitors
Property Manager
Group Five Management
Ypsilanti, MI
02.2016 - 02.2020
- Managed daily operations for a 150-unit apartment community, overseeing leasing, budgeting, and vendor contracts
Collected and reconciled $80,000+ in monthly rent, with consistent follow-through on delinquent accounts
Coordinated with 10+ vendors for routine maintenance and capital projects, reducing response times by 25%
Ensured full compliance with HUD and fair housing regulations through detailed documentation and staff training
Handled 30+ resident interactions per week, resolving concerns efficiently and maintaining high satisfaction
Contributed to a 15% increase in retention rate through consistent communication and timely service delivery
Leasing Consultant
Cormorant Co
Ann Arbor , Michigan
01.2014 - 01.2016
- Gave tours of available units and guided prospective residents through the application and leasing process
Prepared lease agreements, move-in packets, and welcome materials to ensure smooth transitions
Followed up with leads to support leasing goals and maintain strong occupancy
Assisted new residents during move-ins and addressed initial questions or concerns
Built friendly, professional relationships with residents to support renewals and resident satisfaction
Leasing Assistant
Key Investments
Ypsialnti, MI
06.2008 - 01.2012
- Provided general office support including rent collection, scheduling appointments, and maintaining resident files
Answered phones, greeted walk-ins, and assisted with basic leasing questions
Helped prepare documents and organize paperwork for new move-ins and renewals
Supported the leasing and property management team with daily administrative tasks
Served as a friendly, dependable first point of contact for residents and guests
Education
High School Diploma -
Willow Run High School
Ypsilanti, MI06.2002
Some College (No Degree) -
University of Phoenix
Phoenix, AZSkills
- Property & Community Management
- Rent Collection & Delinquency Control
- Leasing & Marketing Strategy
- Resident Relations & Conflict Resolution
- Maintenance Coordination
- Vendor & Staff Supervision
- Compliance & Documentation
- Time Management & Reporting
Operations management
Daily operations management
Financial budgeting and reporting
Property management
Timeline
Community Manager
YES Communities
09.2022 - 06.2025
Leasing Manager
Kaftan Management
02.2021 - 08.2021
Property Manager
Group Five Management
02.2016 - 02.2020
Leasing Consultant
Cormorant Co
01.2014 - 01.2016
Leasing Assistant
Key Investments
06.2008 - 01.2012
High School Diploma -
Willow Run High School
Some College (No Degree) -
University of Phoenix
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