Open To Work
TOWANA FILLA
Liberty,TX
Work Preference
Summary
Corporate Travel Consultant with vast knowledge and over 25 years of experience in providing excellent business travel solutions. Coordinated travel for many Fortune 500 companies including NASA, Exxon Mobile, Revlon, AIG, Lucent Technologies, Nabors Industries, Ralph Lauren,Bill and Melinda Gates Foundation,Red Cross, and many more. Also, worked onsite at Sato office, and experienced in Marine and Offshore,Crew Rotations and Group travel.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Overnight Freight Team Associate
Home Depot
Lake Jackson, Texas
08.2025 - 06.2026
- Loaded and unloaded freight efficiently to maintain inventory flow.
- Organized merchandise on shelves and displays for customer accessibility.
- Operated forklifts and pallet jacks to transport materials safely.
24 Hour ESC Travel Counselor
Carlson Wagonlit Travel
Minneapolis, MN
06.2015 - 10.2019
- Provided travel services to many Fortune 500 Companies.
- Managed clients travel reservations from initial request to completion.
- Provided excellent service to 1200 different companies in emergency situations as well as weather related problems.
- Applied knowledge of all airline rules,regulations,tariffs,and fare requirements while making reservations.
- Sound knowledge of ticketing process including exchanges,refunds,and phase IV's.
- Utilized Multiple GDS systems simultaneously using Sabre Red and Apollo.
- Ensured that client travel policies are consistently followed and documented.
- Provided best in class customer service that exceeded our client's expectations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Support Specialist
Carlson Wagonlit Travel
Houston, TX
01.2008 - 01.2015
- Provided support as part of the Marine Oilfield Travel Logistics International (MOTLI) team in Houston for all Energy service clients
- Managed Operation queues and assisted team by providing guidance on errors
- Coordinated with supervisors and team leads on urgent matters by keeping them informed of all problems and unusual matters of significance
- Provided team support with initiative, confidentiality, and professional demeanor
- Participated in operational projects and functions as appointed by manager
- Stayed abreast of all airline rules and regulations, tariffs and other industry requirements
- Analyzed, troubleshot, and processed all Motli 3 Invoices and worked with CWT backoffice accordingly
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
CORPORATE TRAVEL CONSULTANT
Navigant/Carlson Wagonlit Travel
Houston, TX.
01.2004 - 01.2007
- Provided travel services to many Fortune 500 Companies throughout the Houston area in a Floater position
- Managed clients' travel reservations from initial request to completion, this included coordinating airline, hotel, car rental, and other travel needs for clients
- Processed cancellations, alterations and informed customers when a flight had been delayed or cancelled
- Responded to clients needs with excellent communication and follow up Used Motli fares as Offshore Specialist
- Ensured that client travel policies are consistently followed and documented
- Provided best in class customer service that exceeded our client's expectations
- Served as first point of contact for the client regarding all travel related inquiries providing comprehensive customer service and resolving all client concerns in a timely and courteous fashion
- Applied knowledge of all airline rules, regulations, tariffs, and fare requirements while making reservations
- Multiple GDS environment- Sabre, Apollo
- Consistent high volume performance and perfect attendance
- Built complete,accurate, and detailed client files using Native Sabre to include domestic, trans-border and International bookings
- Sound knowledge of ticketing process including exchanges, refunds, and phase IV's.
- Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
Education
Academy of Healthcare Professions
Houston, TXBrazosport College
Skills
- Highly experienced with VIP/Executive travel
- Highly experienced with Native Sabre, Sabre Red, Apollo, System1, Concur, Travelport, and Smartpoint
- Expert at guiding the conversation to solve problems in a timely manner with all types of customers in all circumstances
- Excellent geographical familiarity and aptitude
- Impeccable work ethic
- Great communication skills and attention to detail
- Highly experienced in modifying existing bookings to suit changes in clients' circumstances and preference
- Ability to multi-task in a fast-paced work environment
- Highly skilled in booking complex multiple leg domestic and international itineraries
- Extensive knowledge and understanding of international and domestic routings, airfares, contracts, and rate structures
Certification
International Travel Institute
Sabre
Apollo
Timeline
Overnight Freight Team Associate
Home Depot
08.2025 - 06.2026
24 Hour ESC Travel Counselor
Carlson Wagonlit Travel
06.2015 - 10.2019
Support Specialist
Carlson Wagonlit Travel
01.2008 - 01.2015
CORPORATE TRAVEL CONSULTANT
Navigant/Carlson Wagonlit Travel
01.2004 - 01.2007
Academy of Healthcare Professions
Brazosport College