Towana Scrivens
Summary
Versatile Store Manager with a track record of enhancing customer satisfaction and streamlining operations at Dollar Tree. Excelled in inventory management and team leadership, significantly improving store efficiency. Skilled in customer service and problem-solving, adept at creating positive shopping environments and driving sales through innovative merchandising.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar Tree
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
99 Cents Only
03.2017 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Site Supervisor
Rite Aide
03.2014 - 12.2016
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Merchandise Coordinator
TJ Max
09.2009 - 03.2011
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Compton High
Compton, CA06-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Shift scheduling
- Inventory control
- Sales strategies
Accomplishments
At our store manager meeting in September 2024 I received a award for top sales up 12% In my district with 13 stores, I've received 2 pins for top gun in sales in the region with 18 district, all within 2024
Certification
- Forklift Certification
Timeline
Store Manager
Dollar Tree
09.2021 - Current
Store Manager
99 Cents Only
03.2017 - 09.2021
Site Supervisor
Rite Aide
03.2014 - 12.2016
Merchandise Coordinator
TJ Max
09.2009 - 03.2011
High School Diploma -
Compton High
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