Towanna Brinkley
Raleigh-Durham,NC
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
Work History
Office Manager
Alase Center for Enrichment II
11.2018 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- CMS-1500 Claim Submission (Medicaid, Medicare, etc)
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processing medical records in a timely manner
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Credentialing of all providers (CAQH)
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Lab Technician
Synapse Analytical Labs, LLC
02.2015 - 08.2018
- Accessing and processing collection information on requisitions and specimen matches.
- Maintaining specimen integrity.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Optimized standard operating procedures based on regulatory guidelines.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Accurately entering patient and specimen information into multiple computer systems.
- Coding and aliquoting specimens with appropriate speed and accuracy.
- Completing patient processing logs.
- Working with patient records to transfer insurance and billing information into the laboratory requisition form.
- Transferring fluid specimens from one container to another for security of shipping purposes.
- Preparing samples for daily shipping to the laboratory.
- Filing daily, monthly, and annual records.
- Completing initial credentialing requirements and maintaining annual updates.
- Handling and processing patient medical records with complete confidentiality.
Office Manager
Carolina Partners in Mental HealthCare, PLLC
04.2012 - 01.2015
- Overseeing the weekly and monthly scheduling for CPMH's network of 67 providers.
- Administering drug screens and faxing results to providers through Millennium Laboratories, Genetic Testing, and Assurex Health Software.
- Administering patients on CNS-VS ADD testing
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Deputy Register of Deeds, Administrative Assistant II
Wake County Register of Deeds
01.2008 - 04.2012
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Assisted in the digitization of records, ensuring accurate and easy access to vital information.
- Enhanced the efficiency of the Deeds office by implementing streamlined processes and procedures.
- -Minimum of 15,000 keystrokes
Team Coordinator
OMNI Health Management
03.2000 - 12.2007
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Handled day-to-day office operations and resolved any conflicts.
- Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
Education
Certificate - Medical Records
University of Phoenix-Online Campus
01.2017
Certificate - Medical Billing & Coding
University of Phoenix-Online Campus
01.2016
Associate of Arts - HealthCare Administration
University of Phoenix
01.2012
Skills
- Excel proficiency
- Expertise in Microsoft Office applications
- Email management
- Visual communication skills
- Laboratory technician
- Healthcare billing expertise
- Proficient in ICD-10 classification
- Clinical administrative experience
- Accurate insurance eligibility checks
- Operational coordination
- Experience with healthcare EMR implementation
- Laboratory clinical expertise
- Efficient calendar organization
- Software competency
- Skilled in understanding medical terminology
- Clinical documentation oversight
- Experience in office management
- Office management
- Data entry
Timeline
Office Manager
Alase Center for Enrichment II
11.2018 - Current
Lab Technician
Synapse Analytical Labs, LLC
02.2015 - 08.2018
Office Manager
Carolina Partners in Mental HealthCare, PLLC
04.2012 - 01.2015
Deputy Register of Deeds, Administrative Assistant II
Wake County Register of Deeds
01.2008 - 04.2012
Team Coordinator
OMNI Health Management
03.2000 - 12.2007
Certificate - Medical Billing & Coding
University of Phoenix-Online Campus
Associate of Arts - HealthCare Administration
University of Phoenix
Certificate - Medical Records
University of Phoenix-Online Campus
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