Towasky Polite

Handles a high volume of incoming calls, emails, processing online bookings.

Works making group and corporate travel arrangements, processing exchanges, voids and refunds per company travel polices.

Booked airline and hotel reservations for passengers traveling to MegaFest, which is one of the largest religious conventions in the free world.

Ensures compliance with client's corporate travel polices and proper documentation obtained for international travel.

Processed after hours service fees, worked online ques and deal with customer service issues.

Dedicated agent for Anthelio Healthcare Solutions, (formerly PHNS) and (LHP) Legacy Hospital Group.

Assisted clients making domestic airline, car and hotel reservations. Processed exchanges, refunds. Booked Alaska Airlines flights and ferries.

Responded to corporate client calls and emails concerning their bookings in a timely manner using SABRE.

Ensured accurate issuance of all tickets for the over 300 accounts managed by CWT, processed refunds, exchanges and MCOs. Gave quick and effective solutions to all the travel agents we supported, multitasking between 3 GDS systems, while utilizing superb telephone and SABRE computer skills.

Booked, modified and cancelled corporate client hotels, flights and car reservations for the Johnson and Johnson Company.

Booked multi-segment international itineraries, including around the world fares, circle pacific and American Express 2 for 1 tickets.

Provided passport and visa assistance.

Procured meeting room space with AV equipment and catering services.

Serviced PepsiCo clients making air, car, hotel and limo reservations. Ensured they received negotiated rates and discounts. Communicated all changes, cost effective ideas and company policies to all callers.

Serviced Pepsi employees making air, car and hotel reservations.

Booked reservations for Simens Corp and the Associates, assisted them by booking airlines, hotel, car rentals and limousines, also backed up the groups department.

i worked the Domestic Sales Department as well as International Sales, BMAS (lost baggage), Meeting Services and Conventions.