Toya Conley
Chicago,IL
Summary
Dynamic professional with extensive experience as a Police Communications Operator 2 at the City of Chicago. Expert in radio operation and multitasking, I excelled in enhancing emergency response times and managing high-stress situations. Known for my strong attention to detail and empathetic communication, I consistently achieved successful outcomes in critical incidents.
Overview
28
28
years of professional experience
Work History
Police Communications Operator 2
City of Chicago
Chicago, IL
12.2013 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Account Executive
CH Robinson
Chicago, IL
01.2006 - 12.2013
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
TSA Agent
Federal Government
Chicago, IL
08.2002 - 04.2004
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Assisted in deterring potential threats by performing regular and random security checks.
US Army
Federal Government
Fort Leonard Wood, MO
09.1997 - 09.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate Of Applied Business - Accounting
Northwestern College
Chicago, IL06.2006
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Teamwork
- Problem-solving
- Listening skills
- Multitasking
Timeline
Police Communications Operator 2
City of Chicago
12.2013 - Current
Account Executive
CH Robinson
01.2006 - 12.2013
TSA Agent
Federal Government
08.2002 - 04.2004
US Army
Federal Government
09.1997 - 09.2001
Associate Of Applied Business - Accounting
Northwestern College