Toya Gotch
Houston,TX
Summary
Dedicated Bus Operator with effective communication and conflict resolution skills. Committed to ensuring passenger safety and satisfaction while adhering to strict time management and operational guidelines. Familiar with dealing with conflict resolution with a positive attitude.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
Houston, Texas
05.2021 - Current
- Operates METRO buses safely with patience,and respect.
- Maintained strict adherence to bus route schedules, promptly reporting delays to dispatch to minimize service disruptions.
- Ensured vehicles were in safe operating condition through thorough pre-trip inspections. for any conditions that may cause unsafe travel.
- Advise passengers of any unsafe conditions.
- Addressed passenger inquiries about scheduling and transit services, enhancing overall customer satisfaction.
- Assist handicap passengers with mobility devices such as wheelchairs, scooters and walkers to ensure safety.
- Assist handicap with ADA stops to be sure safe travel.
- Remain knowledgeable of road conditions such as detours, traffic delays and scheduling issues.
Bus Operator
Metropolitan Transportation Authority
Houston, TX
11.2003 - 11.2014
- Operated METRO buses safely, demonstrating patience and respect for passengers.
- Adhered to strict time requirements for bus route scheduling, promptly reporting delays to dispatch to maintain service reliability.
- Conducted pre-trip inspections of vehicles to identify and address any conditions that could compromise safety.
- Remain knowledgeable of road conditions such as detours, traffic delays and scheduling issues.
- Advise passengers of any unsafe conditions.
- Resolved passenger inquiries regarding scheduling and transit services.
- Provided support to individuals with mobility challenges passengers with mobility devices such as wheelchairs, scooters and walkers to ensure safety.
- Assist handicapped with ADA stops to be sure safe travel.
Supervising Senior Account Specialist
Cooper Manufacturing
Houston, Texas
07.2001 - 05.2003
- Communication and interpersonal skills.
- Analyze departmental documents for appropriate distribution and filing.
- Developed and implemented strategies that improved customer satisfaction levels.
- Responded to customer requests via email, telephone, and in-person.
- Analyzed market trends to inform and support strategic planning initiatives.
- Conducted bank statement reconciliations to verify account balances.
- Monitored loan accounts payables and receivables. Prepared copied, logged and scanned supporting documentations.
Education
Some College (No Degree) - Communication/Psychology
Houston Community College
Houston, TX09-2026
Skills
- Safety compliance
- Safety inspections
- Route optimization
- Time management
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Empathic and Patient
Certification
- CDL Class B Passenger Endorsement
Accomplishments
- February 2026 Employee of the month
- Certificate of Complection Bus Operators Training June 2021
- Certificate of Achievement Customer Service
- Safe Driving Award 2026
Timeline
Bus Operator
Metropolitan Transportation Authority
05.2021 - Current
Bus Operator
Metropolitan Transportation Authority
11.2003 - 11.2014
Supervising Senior Account Specialist
Cooper Manufacturing
07.2001 - 05.2003
Some College (No Degree) - Communication/Psychology
Houston Community College