Toya Harris

Highly motivated customer service professional with a proven track record of problem-solving, conflict resolution, and relationship management. Adept at customer service excellence, communication, and business development. Demonstrates ability to work independently and collaboratively. Strong analytical skills, adaptability, and a commitment to enhancing service operations.

Professional driver with extensive experience in transporting goods efficiently and safely. Proven ability to work collaboratively within team and adapt to changing schedules. Skilled in route planning and vehicle maintenance with reputation for dependability.

• Over 15 years of customer service and billing experience, including 10+ years at DTE Energy supporting high-volume customer interactions.
• Expertise in resolving complex billing disputes and negotiating successful payment arrangements while maintaining strong customer rapport.
• Trained in Customer Service Excellence, Conflict Resolution, and Compliance through DTE Energy professional development programs.
• Recognized for consistently exceeding performance metrics in collections, billing accuracy, and customer satisfaction scores.
• Strong communication skills with the ability to de-escalate challenging situations and provide clear, solution-focused guidance.
• Proven experience working cross-functionally with internal departments to streamline processes and improve customer experience.
• Skilled in analyzing customer feedback and service data to identify trends and implement service improvements.
• Demonstrated ability to adapt quickly to new technologies, policies, and responsibilities in fast-paced environments.

• Customer Service Excellence Training | DTE Energy
• Safety and Compliance Training | DTE Energy
• Negotiation and Conflict Resolution Workshop | DTE Energy