Angel Melendez
Orlando,FL
Summary
Dedicated bilingual automotive service professional with over 7 years of experience in customer service, automotive service advising, dealership operations, and team leadership. Proven ability to build strong customer relationships, coordinate service operations, resolve customer concerns, and exceed performance expectations. Strong communication, problem-solving, and leadership skills with a commitment to delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Service Vehicle Operator
AAA Auto Club Group
Kissimmee, Florida
11.2025 - Current
- Provide roadside assistance services including tire changes, jump starts, fuel delivery and vehicle lockout assistance.
- Ensure customer safety while delivering prompt and professional service.
- Maintain a high level of customer satisfaction during emergency situations.
Assistant Service Manager
SEMINOLE TOYOTA
Sanford, Florida
01.2024 - 11.2025
- Managed daily service operations and coordinated technician workloads.
- Scheduled customer appointments and maintained efficient workflow.
- Resolved customer concerns and ensured a positive service experience.
- Prepared repair estimates and explained service recommendations.
- Processed billing and maintained accurate service records.
- Trained new employees on customer service procedures and dealership software.
- Maintained communication with customers throughout the repair process.
Service Consultant
Lexus of Orlando
Orlando, Florida
09.2018 - 01.2024
- Assisted customers with vehicle maintenance and repair needs.
- Scheduled service appointments and coordinated repair timelines.
- Prepared repair estimates and service recommendations.
- Managed customer communications and provided status updates.
- Handled customer concerns professionally and effectively.
- Maintained detailed records and confidential customer information.
- Assisted in training new team members.
Sales Associate
Pacsun
Orlando, Florida
10.2017 - 08.2018
- Guided customers in product selection to enhance shopping experience.
- Provided prompt and friendly customer service to support a positive retail atmosphere.
- Completed transactions and ensured store presentation met company standards.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2018
Skills
- Automotive Service Advising
- Service scheduling
- Repair Cost Estimation
- Dealership Operations
- Cash Handling & Payment Processing
- Reynolds & Reynolds Software
- Microsoft Office Suite
- Bilingual English and Spanish
- Complaint resolution
- Team leadership
- Customer Service Excellence
Timeline
Service Vehicle Operator
AAA Auto Club Group
11.2025 - Current
Assistant Service Manager
SEMINOLE TOYOTA
01.2024 - 11.2025
Service Consultant
Lexus of Orlando
09.2018 - 01.2024
Sales Associate
Pacsun
10.2017 - 08.2018
High School Diploma -
Cypress Creek High School