Armand Harp

Customer-focused automotive professional with hands-on experience in vehicle intake, service recommendations, and fast-paced service center operations. Skilled in acting as a liaison between customers and technicians by accurately documenting concerns, identifying maintenance needs, and communicating recommended repairs and preventative services. Experienced in presenting maintenance options, supporting upselling of tires and automotive services, and ensuring customers understand repair priorities and value.

Strong background in coordinating workflow with technicians to support efficient shop operations, timely vehicle turnaround, and high-quality service delivery. Knowledgeable in tires, brakes, oil changes, alignments, flushes, and general maintenance services. Recognized for clear communication, customer trust-building, attention to detail, and the ability to support both customer satisfaction and production efficiency. Motivated to advance into an Automotive Service Advisor role within a dealership or high-volume service center environment.

Team Leadership & Development — Support, coach, and encourage team members while helping maintain a productive and professional work environment.

Employee Training & Coaching — Train new employees on procedures, customer service expectations, POS systems, and daily operational responsibilities.

Workflow Coordination — Help coordinate daily workflow between customers, service personnel, and technicians to promote efficient vehicle turnaround.

Customer Experience Leadership — Lead by example in providing professional customer service and ensuring customer concerns are addressed promptly and respectfully.

Service Recommendation Support — Assist customers in understanding recommended maintenance and repair services while focusing on safety, reliability, and vehicle needs.

Performance & Accountability — Promote adherence to company policies, safety procedures, quality standards, and productivity expectations.

Problem Solving & Conflict Resolution — Address customer and team concerns professionally while working toward practical solutions.

Operational Support — Assist management with maintaining shop organization, service quality, inventory awareness, and daily operational efficiency.

Team Communication — Maintain clear communication between management, technicians, service personnel, and customers to minimize misunderstandings and delays.

Lead-by-Example Approach — Demonstrate dependability, professionalism, urgency, attention to detail, and a strong work ethic.

Adaptability & Decision Making — Remain calm and effective in high-volume environments while prioritizing customer needs and operational demands.

Continuous Improvement — Identify opportunities to improve workflow, customer satisfaction, team performance, and overall service operations.