Donovan Loudan
Martinsburg,USA
Summary
Automotive sales professional with experience in high-volume dealerships and automotive service advising. Proven ability to build strong customer relationships, guide clients through the vehicle purchasing process, and maintain high customer satisfaction. Recognized for achieving top regional Customer Satisfaction Index (CSI) performance and developing strong mechanical knowledge through service operations experience.
Overview
8
8
years of professional experience
Work History
Automotive Sales Consultant
Sheehy GMC
Hagerstown, MD
01.2025 - 01.2026
- Assist customers through the full vehicle purchasing process from consultation to delivery.
- Present vehicle features, financing options, and protection packages tailored to customer needs.
- Build long-term client relationships that generate repeat business and referrals.
- Perform in a fast-paced dealership environment focused on customer satisfaction and sales performance.
Automotive Sales Consultant
CMA’s Toyota of Martinsburg
Martinsburg, WV
01.2023 - 01.2025
- Sold new and pre-owned vehicles in a high-volume dealership environment.
- Managed daily customer interactions while maintaining follow-ups and CRM documentation.
- Guided customers through vehicle selection, financing options, and protection packages.
- Built strong rapport with customers leading to repeat and referral business.
Service Advisor / Service Writer
DARCARS Kia
Frederick, MD
01.2021 - 01.2023
- Served as primary liaison between service technicians and customers.
- Achieved the highest Customer Satisfaction Index (CSI) score in the region.
- Diagnosed customer vehicle concerns and translated technical issues into clear service recommendations.
- Developed strong knowledge of vehicle mechanical systems and repair processes.
- Coordinated scheduling, service updates, and repair timelines.
Automotive Sales Associate
DARCARS Kia
Frederick, MD
01.2019 - 01.2021
- Built a referral-based customer network through strong service and product knowledge.
- Assisted customers with vehicle selection, features, financing options, and warranties.
- Maintained CRM records and scheduled customer appointments.
- Communicated with banks and credit unions regarding financing.
- Facilitated dealer trades and vehicle transportation.
Team Member
Target
Hagerstown, MD
10.2017 - 04.2018
- Assisted customers with product selection and questions.
- Operated cash register and handled service inquiries.
- Maintained organization and restocking of merchandise.
Education
High School Diploma - undefined
Skills
- Automotive Sales
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSI)
- Automotive Service Advising
- Vehicle Product Knowledge
- Financing & Credit Coordination
- Negotiation & Closing
- Relationship Building
- High-Volume Sales Environments
Timeline
Automotive Sales Consultant
Sheehy GMC
01.2025 - 01.2026
Automotive Sales Consultant
CMA’s Toyota of Martinsburg
01.2023 - 01.2025
Service Advisor / Service Writer
DARCARS Kia
01.2021 - 01.2023
Automotive Sales Associate
DARCARS Kia
01.2019 - 01.2021
Team Member
Target
10.2017 - 04.2018