Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TOYA HOLLAWAY

Newark,United States

Summary

Personable and dedicated Customer Service Representative with extensive experience in various areas of the airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain internal/external customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Airlines
Newark, NJ
02.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Ramp Service Supervisor

United Airlines
Newark , NJ
04.2018 - 02.2022
  • Provided oversight and supervision of ramp agent staff, ensuring that all safety protocols were followed.
  • Ensured compliance with FAA regulations and company policies.
  • Developed training programs for new employees on proper procedures for handling cargo, baggage, and mail.
  • Coordinated with other departments to ensure smooth transition of materials from ground services to the aircrafts.

Ramp Service Agent

United Airlines
Newark , NJ
04.2006 - 04.2018
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.

Education

Nursing Diploma/Certification - LPN Nurse

Essex County College
Newark, NJ
09-2007

Skills

  • Product Knowledge
  • Data Collection
  • Complaint Resolution
  • Customer Service
  • Order Processing
  • Materials Transport
  • Positive and Professional

Certification

  • NJ Licensed Practical Nurse
  • CPR Certified
  • Knowledge of the Union Contract

Timeline

Customer Service Representative

United Airlines
02.2022 - Current

Ramp Service Supervisor

United Airlines
04.2018 - 02.2022

Ramp Service Agent

United Airlines
04.2006 - 04.2018

Nursing Diploma/Certification - LPN Nurse

Essex County College

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TOYA HOLLAWAY