Toya Nelson
Bolingbrook,IL
Summary
Proven track record of enhancing delivery efficiency and customer satisfaction as an Amazon Flex Driver, showcasing strong communication skills and safe driving practices. Expert in vehicle maintenance and route optimization, significantly reducing transit issues. Excelled in a supervisory role at Philip Rock Center, improving staff competency and resident safety through effective leadership and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Amazon
03.2020 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
- Maintained vehicle safety and cleanliness, ensuring a professional appearance for customer interactions.
- Managed time effectively to maximize the number of packages delivered per shift.
- Aided in training new Flex Drivers by sharing knowledge gained through experience, ultimately enhancing overall team competency.
- Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
- Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
Dorm Shift Supervisor
Philip Rock Center
03.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved Parents questions and concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Assisted with the successful integration of new residents into the program through careful planning, orientation, and support.
- Increased family involvement in residents'' lives by facilitating regular communication between families and staff.
- Ensured a safe living environment for residents through consistent monitoring and risk assessment.
- Maintained accurate records of resident progress, medication administration, and shift activities for efficient communication across teams.
Education
Associate of Applied Science - Human Services
Columbia College of Lake County
Gurnee, IL10.2016
Skills
- Strong Communication Skills
- Safe Driving Practices
- Reliability and punctuality
- Vehicle maintenance knowledge
Certification
- CPR/AED Certification
- First Aid Certification
- Bloodborne Pathogens Certification
Timeline
Amazon Flex Driver
Amazon
03.2020 - Current
Dorm Shift Supervisor
Philip Rock Center
03.2017 - Current
Associate of Applied Science - Human Services
Columbia College of Lake County