Toya Pace
Ann Arbor,MI
Summary
Friendly team member experienced in working within diverse customer service settings. Works quickly in fast-paced environments, with solid skills in producing chocolate and caramel products, in addition to crafting a variety of signature drinks, ranging from espresso to blended beverages. Motivated to maintain customer satisfaction, develop partnerships, and help with all establishment tasks, including cleaning and sanitization.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Aramark
03.2023 - Current
- Enhancing customer satisfaction by maintaining a clean and organized dining area.
- Streamlines food preparation processes for increased efficiency and reduced waste.
- Delivering exceptional service by promptly addressing customer concerns and special requests.
- Supports team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Barista
STARBUCKS COFFEE COMPANY
07.2021 - 03.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Set and achieved goals for professional development and advancement.
Customer Service Associate
Kilwin's Chocolates & Ice Cream
11.2018 - 01.2021
- Maintained customer satisfaction while addressing customer needs and resolving concerns.
- Handled daily credit and cash transactions for customers with speed and accuracy.
- Efficiently completed register maintenance.
- Packaged chocolate items for delivery and pickup.
- Created batches of chocolates with specified flavor, texture, and color profiles by following production recipes and procedures.
- Maintained menu knowledge to provide recommendations and answers to customers' questions, including details on menu items and allergens.
Education
Pursuing Associate's Degree in Fall 2024 - Undecided
Washtenaw Community College
Ann Arbor, MI05.2026
Undergraduate Studies August - December 2020 - Liberal Arts And General Studies
University of Michigan - Ann Arbor
Ann Arbor, MI12.2020
High School Diploma -
Community High School
Ann Arbor, MI06.2020
Skills
- Espresso Machine Operation and Maintenance
- Coin and Currency Counting
- Confectionary product decorating
- High-volume production capability
- Reliable and Responsible
- Special Orders and Attention to Detail
- Issue and Complaint Resolution
- Customer Service
Hobbies & Interests
- Sewing
- Jewelry Making
- Drawing
- DIY Crafts & Decoration
Timeline
Food Service Worker
Aramark
03.2023 - Current
Barista
STARBUCKS COFFEE COMPANY
07.2021 - 03.2023
Customer Service Associate
Kilwin's Chocolates & Ice Cream
11.2018 - 01.2021
Pursuing Associate's Degree in Fall 2024 - Undecided
Washtenaw Community College
Undergraduate Studies August - December 2020 - Liberal Arts And General Studies
University of Michigan - Ann Arbor
High School Diploma -
Community High School
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