Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toya Sow

Houston,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commuinity Manager

Valiant Residential
07.2020 - Current
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

RADCO Residential
02.2016 - 07.2020
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Independent Process Server

ABClegal
01.2019 - 06.2020
  • Received papers to be served from attorneys, court clerks and magistrates and printed out papers.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Provided proof of service in form of affidavit.

Education

High School Diploma -

AE Beach
Savannah, GA
06.1993

Skills

  • Technical Support
  • Research
  • Equipment Troubleshooting
  • Maintenance Recordkeeping
  • Project Recruiting
  • Complex Problem-Solving
  • Verbal and Written Communication

Certification

  • Licensed - Texas Adjuster License

Timeline

Commuinity Manager

Valiant Residential
07.2020 - Current

Independent Process Server

ABClegal
01.2019 - 06.2020

Manager

RADCO Residential
02.2016 - 07.2020

High School Diploma -

AE Beach

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Toya Sow