TOYA SPENCER
Cordova
Summary
Dynamic CEO with a proven track record of driving organizational success and growth through innovative leadership. Expertise in strategic planning, financial management, and team development facilitates the identification of opportunities and the implementation of effective business strategies. Committed to continuous improvement by staying current with the latest trends, technologies, and best practices in the industry. A results-oriented approach fosters a culture of excellence and positions organizations for sustainable success.
Overview
26
26
years of professional experience
Work History
CEO
Unique Hands LLC
07.2021 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to Dementia patients in hospital facility.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Estate Manager
Caroline P Ireland
09.2009 - 01.2021
- Overall care and management of daily needs such as purchasing items that are needed, travel planning, chauffeur, scheduling of other employees, help schedule and coordinate events.
- Acted as the point of contact for private events, handle daily private and business affairs.
Donor Referral Coordinator
UAB Health System
04.2013 - 02.2017
- Inbound calls and outbound calls.
- Enter data on hospital reported deaths.
- Work with different departments, hospitals, and funeral homes on all cases.
- Approach and interview families when the deceased is a potential donor.
- Complete all paperwork with families and disburse appropriate information to necessary departments.
- Work with team to handle cases from beginning to end.
Customer Service Representative
AT&T
02.2000 - 09.2012
- Investigate directory-billing claims, provide billing explanations, process billing transactions and credits.
- Handle a high volume of incoming calls and investigate billing correspondence sent via mail daily.
- Effectively communicate the company's policies/procedures in resolving billing issues.
- Proficient in researching customers billing issues, determining the cause of error and resolving the problem.
Education
No Degree - Pharmaceutical Sciences
Jefferson State Community College
Birmingham, Alabama, AL05-2026
Skills
- Detail oriented
- Dedicated to excellence
- Patient
- Dependability
- Ability to work independently
- Effective decision maker
- Excellent problem-solver
- Computer literate
- Quick learner
- Excellent communication skills
- Organizational skills
- Analytically minded
- Solid decision maker
- Proficiency in MS Word
- Proficiency in PowerPoint
- Proficiency in Excel
- Proficiency in Spreadsheets
- Proficiency in Internet Applications
Timeline
CEO
Unique Hands LLC
07.2021 - Current
Donor Referral Coordinator
UAB Health System
04.2013 - 02.2017
Estate Manager
Caroline P Ireland
09.2009 - 01.2021
Customer Service Representative
AT&T
02.2000 - 09.2012
No Degree - Pharmaceutical Sciences
Jefferson State Community College