Toya Thomas
Seattle,WA
Summary
Dedicated Shelter Monitor with expertise in conflict resolution and emergency response. Proven ability to maintain safety and comfort for residents while efficiently managing critical situations.
Overview
2
2
years of professional experience
Work History
Shelter Monitor
Millionairs Club Uplift Northwest
Seattle
09.2023 - 08.2024
- Monitored shelter environment to ensure safety and comfort for residents.
- Monitored facility and provided assistance to shelter occupants during incidents.
- Maintained professionalism and efficiency in emergency situations.
- Remedied issues and promoted conflict resolution.
- Monitored security cameras throughout the facility and documented any suspicious activity observed on video surveillance recordings.
- Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
Drive-Thru Cashier
Popeyes Chicken
Everett
08.2022 - 11.2022
- Operated drive-thru window to maintain quick order processing and enhance customer satisfaction.
- Greeted customers, took orders, and informed about products to facilitate smooth transactions.
- Received payment from customers and made change.
- Prepared food items according to restaurant standards and protocols.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Trained and mentored new cashiers to improve service quality and team competency.
Education
High School Diploma -
Sharples
South Community College SEATTLE WA.06-2026
Skills
- Crisis management
- Emergency response
- Safety awareness
- Customer service
- Team collaboration
- Time management
- Conflict resolution
Timeline
Shelter Monitor
Millionairs Club Uplift Northwest
09.2023 - 08.2024
Drive-Thru Cashier
Popeyes Chicken
08.2022 - 11.2022
High School Diploma -
Sharples