Toya Wilson
PSA/ American Airlines
Nashua,NH
1
Certification
19
years of professional experience
Experienced regional aviation specialist focused on passenger safety and comfort. Manages in-flight services and emergency procedures while enhancing customer relations through effective communication and teamwork. Delivers exceptional service aligned with operational needs.
Work History
Regional Flight Attendant
2 Years 7 Months- Enhanced passenger satisfaction by providing exceptional inflight service and addressing individual needs.
- Lowered customer complaints through prompt issue resolution and effective escalation to appropriate team members.
- Achieved on-time departures by completing pre-flight checks, cabin preparation, and boarding procedures efficiently.
- Maintained a safe and comfortable environment for passengers with thorough knowledge of emergency procedures and equipment usage.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
- Enhanced communication among flight crew to coordinate cabin services smoothly and respond to emergencies promptly.
Operational Team Lead
9 Years 6 Months- Contributed to long-term revenue growth and enhanced company performance through strategic initiatives.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed conflict, monitored processes, represented team, and trained staff to ensure accurate task execution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assessed customer needs and feedback to inform product and service enhancements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assist inquiring customers to ensure customer satisfaction and maintain customer loyalty
- Increase long-term revenue as well as performance of the company
- Collected, arranged, and input information into database system.
Shipper/ Scanner
2 Years 5 Months- Picked orders, scanned products and packed boxes.
- Verified shipments against paperwork and authorized documentation.
- Managed storage locations and facilitated product movements.
- Partnered with departments to address supply and quality concerns.
Registrar
1 Year 8 Months- Organized and filed paperwork to ensure secure recordkeeping and compliance with regulations.
- Verified accuracy of paperwork and ensured completeness prior to processing to maintain data integrity.
- Managed incoming and outgoing calls, recording messages for distribution to enhance communication among office staff.
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
Education
Bachelor of Science - Business Marketing
High School Diploma
Skills
In-flight Service Excellence
Safety Protocol Knowledge
Emergency Response Training
Cabin Readiness Coordination
Efficient Boarding Management
Pre-Flight Coordination
Baggage Management Strategies
Corporate customer service
Passenger Communication
Passenger Diversity Awareness
Detail-oriented adaptability
Problem-solving skills
Consistent performance
Effective communication
Relationship building
Personal Presentation Standards
Baggage Management Strategies
Certification
- PSA Airlines Initial Flight Attendant Ground School
- Wing Presentation/ IOE successfully completed
Timeline
Regional Flight Attendant
PSA/ American Airlines
03.2024 - CurrentRead More
Operational Team Lead
Bread Financial
10.2014 - 04.2024Read More
Shipper/ Scanner
Fed Ex Ground
02.2010 - 07.2012Read More
Registrar
Alta IT Services, US Army Research Lab
07.2007 - 03.2009Read More
Immaculate Conception High School
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Business Marketing
Read More