Emma Fulcher
Wylie,TX
Summary
Experienced in ensuring passenger safety through adherence to emergency procedures and conducting thorough pre-flight checks. Demonstrated strong customer service skills by effectively assisting passengers with inquiries and managing cabin operations in collaboration with crew members. Proven ability to handle challenging situations with professionalism while maintaining a clean and organized cabin environment. Skilled in monitoring in-flight services, addressing passenger needs, and executing safety protocols efficiently. Experienced in comforting others when anxious. Skilled in listening to the requests/needs of others and responding with kindness, efficiency and professionalism while creating a peaceful and enjoyable environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Regional Flight Attendant
Envoy Airlines
Dallas , TX
04.2024 - Current
- Ensured passenger safety through pre-flight checks and emergency procedures.
- Delivered exceptional customer service by assisting passengers with inquiries and needs.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Managed cabin cleanliness such as organizing space and ensuring comfort for travelers.
- Monitored in-flight service, distributing refreshments and addressing passenger requests.
- Managed difficult situations or hostile customers while maintaining professional composure.
- Experienced a demanding schedule while remaining flexible and punctual.
- Responded to passenger inquiries and concerns with professionalism and empathy.
- Remaining alert and friendly throughout the entire flight
- Working through extreme duty hours
- Always maintaining a positive attitude
Receptionist/Physical Therapy Aide
Prime Life Chiropractic
Plano , Texas
11.2023 - 03.2024
- Maintained organized filing system for client documents and records.
- Coordinated office supplies inventory and placed orders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained clean and organized therapy equipment and treatment areas.
- Educated patients on exercises and proper techniques for rehabilitation.
- Coordinated with healthcare team to discuss patient care strategies.
- Communicated effectively with patients to ensure comfort during sessions.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
Education
High School Diploma -
Collin County Community College
Plano05-2023
Skills
- Emergency procedures
- Empathy and social skills
- Cabin management
- Customer service
- Office coordination
- Conflict resolution
- Time management
- Communication strategies
- Safety protocols
- Service excellence
- Emergency response management
- Cabin preparation
- Passenger assistance
- Flight announcements
- Food and beverage service
- First aid administration
- Multitasking and organization
- In-flight safety procedures
- Stress management
- Turbulence management
- Cleanliness and sanitation
- First aid
Affiliations
Cooking
Modeling
Photography
Event planning
Certification
- CPR certified
Timeline
Regional Flight Attendant
Envoy Airlines
04.2024 - Current
Receptionist/Physical Therapy Aide
Prime Life Chiropractic
11.2023 - 03.2024
High School Diploma -
Collin County Community College