- Fundraising Events
- Advocacy Campaigns
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
TOYIA BOYD
DETROIT,MI
Summary
Professional worker skilled in ensuring accuracy in processes and maintaining high standards. Proven track record of contributing to successful operations and enhancing productivity. Focused on team collaboration and adaptable to changing needs, showcasing reliability and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associates/Internet Sales
Fiftyone&3rd Ave.
01.2022 - Current
- Able to connect with customer with a positive attitude in a fast-paced environment
- Skilled in performing cash wrap and mobile point of sales (POS) duties in an efficient and timely manner
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered 20+ incoming telephone calls to provide information about products, services, store hours, policies and promotions each day
- Kept apprised of emerging trends and provided informative customer service to assist in products selections
Hybrid Tax Preparer
Maximum Tax Group
01.2021 - Current
- Conducts reviews of customer ‘s prepared tax documentation to reduce errors, missed tax benefits and provide the largest possible returns
- Facilitate communication between client’s and tax authorities
- Consult with clients to assess and mitigate future tax liabilities and Determine eligibility for tax abatement
Remote Insurance Adjuster
Integrity First Adjusting Company
01.2013 - Current
- Providing exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction rating
- Proactively identified and resolved customer inquiries within one business day leading to an increase of cost-saving of 37%
- Skilled at successfully troubleshooting customer issues, resulting in a 70% first-call resolution rate
- Regularly checked emails in between calls and followed correspondence scripts to achieve response times of 2 hours or less during regular working hours
- Managed over 50 inquiries daily though Help Scout live chat systems, successfully solving 95% of service requests within 24 hours
Education
POST ASSOCIATES WORK -
WAYNE COUNTY COMMUNITY COLLEGE
01.2016
Skills
- Customer Contact
- Microsoft Office
- Data Entry
- Claims Investigation
- Order Processing
- Insurance Law
- Conflict Resolution
- Underwriting
- Customer Relations
- Valuation knowledge
- Drake tax Software
- POS system
- Image processing
- Pattern recognition
- Big data analytics
- Machine learning
- Damage assessment
- Policy interpretation
- Claims investigation
- Reserves recommendations
Certification
- Real Estate License
- Insurance Adjuster License
- Property & Casualty Classes
- Life & Health Insurance Classes
- Certified Notary
- PTIN PO2310886
References
Available upon request.
Interests
Timeline
Sales Associates/Internet Sales
Fiftyone&3rd Ave.
01.2022 - Current
Hybrid Tax Preparer
Maximum Tax Group
01.2021 - Current
Remote Insurance Adjuster
Integrity First Adjusting Company
01.2013 - Current
- Real Estate License
- Insurance Adjuster License
- Property & Casualty Classes
- Life & Health Insurance Classes
- Certified Notary
- PTIN PO2310886
POST ASSOCIATES WORK -
WAYNE COUNTY COMMUNITY COLLEGE
Similar Profiles
Rasheed HarrisRasheed Harris
Youth Sports Coordinator at 3rd Ave GymYouth Sports Coordinator at 3rd Ave Gym
Jerry L RiveraJerry L Rivera
Maintenance Worker at Sunshine Learning Center Of 3rd Ave, LLCMaintenance Worker at Sunshine Learning Center Of 3rd Ave, LLC
Lisa CannonLisa Cannon
Adult Diversion Director/Human Resources/Paralegal at 3rd Judicial District Attorney's OfficeAdult Diversion Director/Human Resources/Paralegal at 3rd Judicial District Attorney's Office